Business need: Engage customers, citizens and employees as individuals
Tealeaf Customer Behavior Analysis ― Overview
Ensures that every customer site interaction is visually replayable and completely searchable.
Allows understanding of user intent through visual analytic overlays
Aggregates customer experience dataset into executive-level dashboards, scorecards and reports for analysis.
Tealeaf Customer Experience Integrations ― Overview
Tealeaf cxConnect for Data Analysis
Allows integration of Tealeaf's online customer experience dataset with Data Analysis solutions.
Tealeaf cxConnect for Voice of Customer
Allows integration of Tealeaf's online customer experience dataset with any VOC solution.
Tealeaf cxConnect for Web Analytics
Allows integration of Tealeaf's online customer experience dataset with Web Analysis solutions
Tealeaf Customer Service Optimization ― Overview
Provides instant, replayable access to customer sessions to resolve online issues.
cxVerify provides a comprehensive record of customer interactions
A comprehensive datastore of all online customer information
Tealeaf CX Mobile
Allows the capture, storage and indexing of the mobile user experience
Combines quantitative, qualitative and behavioral data to influence buying cycles.