Rapidly design and deploy process applications on the cloud

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IBM® Business Process Manager on Cloud is a subscription-based business process management (BPM) cloud service. It offers visibility and management of business processes, low start up costs and fast return on investment.

IBM Business Process Manager on Cloud provides a full lifecycle BPM environment including development, test and production—with tooling and run time for process design, execution, monitoring and optimization. It is designed to enable business users to get started with process improvement quickly—often in less than 48 hours—without the need to build and maintain an IT infrastructure.

IBM Business Process Manager on Cloud is a highly available and scalable process application deployment environment secured and managed by IBM—and is security compliant with key industry standards and certifications and provides a secure single sign-on using Security Assertion Markup Language (SAML). It is available worldwide with regional access points for improved performance and 24x7 support.

IBM Business Process Manager helps eliminate typical inhibitors to starting BPM projects, such as capital expenditures, hardware availability and the skills for developing and managing systems.

There are no software licenses, hardware or installation services to purchase. IBM Business Process Manager on Cloud is available from IBM Passport Advantage® through a single monthly subscription that includes software, infrastructure and management services, and delivers the capabilities of IBM Business Process Manager Advanced.

IBM Business Process Manager on Cloud provides:

Ease of design and deployment of process applications

Governance

Visibility

Greater collaboration between business and IT


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IBM Business Process Manager on Cloud resources

IBM Business Process Manager on Cloud

Rapidly design and deploy process applications on the cloud

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IBM Business Process Manager on Cloud Frequently Asked Questions

What is IBM® Business Process Manager on Cloud?

IBM Business Process Manager (IBM BPM) on Cloud is a full-featured and consumable, business process management (BPM) cloud service that delivers visibility and management of your business processes in a cloud environment. It includes tooling and environments to design, test and run process applications, along with capabilities for monitoring and optimizing work that is run within the platform. Designed specifically to enable process owners and business users to get started with business process improvement quickly, it provides a ready-to-use, cloud-based environment that is hosted in IBM SoftLayer cloud data centers and managed by IBM.

Rental subscriptions available through Passport Advantage offering

Secure and scalable

IBM managed BPM environment and cloud infrastructure

What are the Benefits of IBM BPM on Cloud?

IBM BPM on Cloud provides the following benefits:

Does IBM BPM on Cloud have the same capabilities as IBM Business Process Manager (IBM BPM) on premise?

IBM BPM on Cloud has the full capabilities of IBM BPM on premise and is compatible with IBM Business Process Manager Express, Standard and Advanced. IBM BPM on Cloud process assets are completely portable with IBM BPM on premise. For example, you can export your process application into a .twx file and import those through Process Center in either direction:

What is a user?

A user is anyone with access to the IBM BPM on Cloud service. This includes authors/designers, testers, administrators and end users. Users in your account are tracked on the Admin tab of the IBM BPM on Cloud portal.

There are two types of user licensing available for IBM BPM on Cloud (the formal definitions can be found in the Terms of Use):

Concurrent User

Authorized (named) User

Where are the IBM BPM on Cloud Data Centers located?

The service is hosted in IBM SoftLayer data centers worldwide. Active subscriptions will generally have access to the service from the closest SoftLayer Data Center. The following data centers are currently available:

As IBM SoftLayer expands into more countries, IBM Business Process Manager on Cloud can be hosted in those data centers. The following IBM SoftLayer announcement describes IBM plans for expanding worldwide. Learn more

Where can I find the Service Level Agreement?

The service level agreement (SLA) is part of the IBM BPM on Cloud Terms of Use. IBM makes a reasonable business effort to provide 100 percent availability to the IBM Business Process Manager on Cloud service, excluding scheduled maintenance. The Terms of Use with the SLA can be found at here under IBM SaaS Offerings – Smarter Process.

How is scheduled maintenance managed?

The IBM BPM on Cloud operations team notifies all users of any planned outages at least 72 hours in advance of any planned maintenance. All users are notified by an email notification that is sent to the user IDs (the email address with which the users registered). Typically, scheduled maintenance is no longer than 4 hours and is scheduled during non-peak periods of time.

There is no preset frequency of patches or scheduled maintenance; these occur only as needed with advanced notification to all users. The IBM BPM on Cloud service generally follows the IBM BPM product releases, which historically have been one major and one minor release in a given year. IBM BPM on Cloud might have multiple updates within a given year. Software functional and security patches are applied as needed to stay current and resolve potential issues.

How is Disaster Recovery managed?

Each instance of IBM BPM on Cloud is backed up every 24 hours to an encrypted evault that is located at a different data center on the SoftLayer Network. This ensures that an instance can be recovered to a point no more than 24 hours old if there is a loss of the service at a given data center.

The service provides a clustered production run environment for high availability and IBM DB2® configured with High Availability and Disaster Recovery (HADR) primary and back up databases. Also, SoftLayer provides robust hardware, such as Redundant Array of Independent Disks (RAID) 10 storage, to provide high availability. If a service failure occurs, the last backup can be restored in less than 4 hours.

Can IBM BPM on Cloud connect to other services?

Process applications running on IBM BPM on Cloud can directly access any service, Application Programming Interface (API) or system that it can directly access on the Internet, for example with a proxy. If a service, API or system cannot be directly accessed from the Internet, then you will have to use a technical solution that provides connectivity to the service.

The following examples are ways that IBM BPM on Cloud can connect to other services:

1. Connect to a cloud service running on SoftLayer or a different cloud infrastructure. You might be able to directly connect to the service or use a Virtual Private Network (VPN) connection.

2. Connect to a user directory, such as Lightweight Directory Access Protocol (LDAP) or Active Directory. IBM BPM on Cloud uses Security Assertion Markup Language (SAML) 2.0 to connect to corporate user directories and authentication.

3. Connect to a database, application, or system running on your corporate network. The following is a list of some of the ways you can connect to your corporate network.

Is there a trial version of IBM BPM on Cloud?

There is a trial available for 30 days. Users are given access to one of the IBM Business Process Manager on Cloud sandbox accounts. These sandbox accounts are great for trying out or experimenting with IBM BPM on Cloud, running the tutorial or other samples. The sandbox accounts may have several people using them at any given time, but each user will only have access to their own process applications. IBM does not recommend uploading or creating proprietary content in these sandbox accounts.

How can I purchase IBM BPM on Cloud?

IBM BPM on Cloud can be purchased from an IBM Sales Representative or from an IBM Business Partner reseller.

After a purchase order is entered into the IBM purchasing system, the account is provisioned, which usually takes less than 48 hours.

How do I request support?

Support Information

For more information, see the IBM BPM on Cloud documentation.

Technical Support during on-boarding

Regular email support hours of operation for on-boarding are provided from 8:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Friday (excluding US holidays). You can submit questions or issues to the following email address to get on-boarding support: supportbpmoncloud@us.ibm.com.

Operational support

Operational support is provided if you are developing your own process applications and tool kits or if you need configuration support. Operational support does not include problems with the IBM BPM on Cloud product itself, which would be covered by technical support. The following examples are the types of issues that are covered by operational support:

Operational support is provided from 8:00 a.m. to 7:00 p.m. Eastern Standard Time, Monday through Friday (excluding US holidays). You can submit operational support requests to the following email address: supportbpmoncloud@us.ibm.com.

Technical support during the subscription period (not available for trial access)

Technical support is always available:

Response times are documented in the Support Handbook.

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