Tivoli Service Level Advisor

Simplifies and automates management of service level agreements

• Provides automated service level agreement evaluation without manually reviewing and correlating component level reports
• Includes IBM patent-pending trend analysis which identifies IT service delivery problems before they occur
• Leverages existing systems management applications, and associates service delivery with business operations
• Integrates with the Tivoli Data Warehouse to consolidate and report on systems management data
• Delivers flexible, Web-based reporting

What's New in IBM Tivoli Service Level Advisor V2.1?

• The ability to help create an end-to-end view of service levels
• Automated evaluation of SLAs to help reduce the time and effort for business process service delivery
• Trend analysis that can enable proactive and autonomic cures to help avoid SLA violations
• Alerts for SLA violations and trends to violations through event traps or e-mail
• Highly visual and flexible Web-based reporting
• A new SLA wizard that can help reduce the time and effort required to build and manage SLAs
• The ability to establish consistent roles definitions by leveraging IBM Tivoli Identity Manager V4.5
• Tivoli Data Warehouse as a focal point for data aggregation to help reduce the time to deploy new monitoring features and metrics for SLAs
• Five new business level reports that help enhance the existing SLA reporting capabilities

IBM Tivoli Service Level Advisor automatically analyzes Service Level Agreements and evaluates compliance while using predictive analysis to help avoid service level violations. It provides graphical, business-level reports via the Web to demonstrate the business value of IT. By utilizing the automatically generated “at-a-glance” dashboard, IT staff can also effectively communicate service delivery information to internal Line of Business executives, as well as clients. When a trend toward violation occurs, IBM Tivoli Service Level Advisor can send alerts to the IBM Tivoli Enterprise Console, to the IBM Tivoli Business Systems Manager console or alert you via an email or via SNMP.

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Tivoli Service Level Advisor

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Features, advantages and benefits

Features	Advantages	Benefits
SLA definition wizards	Reduces the time required to define SLAs	This guided process reduces the skill level required for SLA administration
IBM patent-pending trend analysis	Identifies IT service delivery problems before they occur, allowing you to take action to maintain service levels rather than simply report them	Maintains customer productivity and satisfaction with the services they depend on to meet business objectives
Integration of SLA data onto the Tivoli Business Systems Manager executive dashboard	SLA status is combined with business service availability status on an executive dashboard	Communication to business & IT leaders regarding the health of IT occurs in a consistent timely manner
Flexible, Web-based executive level reporting	Highlights Identifies problem areas, providing executive summary, and detailed operations status of service level agreements	Enables executives to see the impact of service levels to the business
Tivoli Data Warehouse	Provides open, extensible aggregation point for all systems management data (including non-Tivoli data), as well as cross-domain reporting	Leverages business intelligence tools for data mining, and provides an open interface to include additional monitoring data in service level agreements

• Define service level agreements easily using an SLA wizard

• Integrate service level data with availability data on the Tivoli Business Systems Manager executive dashboard to increase executive knowledge of IT as it relates to business objectives

• Provide SLA evaluations as often as hourly

• Take a proactive approach to service level management by utilizing a patent-pending trend analysis algorithm

• Integrate with the Tivoli Data Warehouse to consolidate and report on systems management data

• Provide enablement of mainframe and multi-vendor distributed systems management data for true end-to-end service level management