Tivoli Service Level Advisor

简化并自动化服务水平协议管理

  • 提供自动化的服务水平协议评估，无需手动检查和关联组件级报告。
  • 包括 IBM 正在申请专利的趋势分析方法，可以在 IT 服务交付问题出现之前就发现它们。
  • 利用现有系统管理应用程序，关联服务交付和业务动作。
  • 与 Tivoli Data Warehouse 整合在一起，以便合并和报告系统管理数据。
  • 提供灵活的、基于 Web 的报告。

在 IBM Tivoli Service Level Advisor V2.1 中有哪些新增功能？

  • 帮助创建服务水平的端对端视图的能力。
  • 自动化 SLA 评估，可以帮助减少业务流程服务交付所需的时间和费用。
  • 可以启用主动和自动修复来帮助避免 SLA 违例的趋势分析。
  • 通过事件陷阱或者电子邮件对 SLA 违例和趋势进行预警。
  • 高度可视化和灵活的基于 Web 的报告。
  • 新的 SLA 向导，可以帮助减少构建和管理 SLA 所需的时间和工作量。
  • 利用 IBM Tivoli Identity Manager V4.5 建立一致角色定义的能力。
  • 作为数据聚集焦点，Tivoli Data Warehouse 可以减少用于部署新的监控特性和 SLA 规格所需时间。
  • 包括可以帮助增强现有 SLA 报告能力的五种新的业务水平报告。

IBM Tivoli Service Level Advisor 可以自动分析服务水平协议和评估一致性，同时使用预先分析帮助避免服务水平违例。它通过 Web 提供图形化的，业务级的报告以演示 IT 的业务价值。利用自动生成的"一览"显示板，IT 人员可以有效地将服务传递信息发送到内部业务线执行人员及客户。当有违例的趋势发生时，IBM Tivoli Service Level Advisor 可以将预警信息发送到 IBM Tivoli Enterprise Console、IBM Tivoli Business Systems Manager 控制台，或者通过电子邮件或 SNMP 警告您。


Features, advantages and benefits
FeaturesAdvantagesBenefits
SLA definition wizards Reduces the time required to define SLAs This guided process reduces the skill level required for SLA administration
IBM patent-pending trend analysis Identifies IT service delivery problems before they occur, allowing you to take action to maintain service levels rather than simply report them Maintains customer productivity and satisfaction with the services they depend on to meet business objectives
Integration of SLA data onto the Tivoli Business Systems Manager executive dashboard SLA status is combined with business service availability status on an executive dashboard Communication to business & IT leaders regarding the health of IT occurs in a consistent timely manner
Flexible, Web-based executive level reporting Highlights Identifies problem areas, providing executive summary, and detailed operations status of service level agreements Enables executives to see the impact of service levels to the business
Tivoli Data Warehouse Provides open, extensible aggregation point for all systems management data (including non-Tivoli data), as well as cross-domain reporting Leverages business intelligence tools for data mining, and provides an open interface to include additional monitoring data in service level agreements

Business benefits

IBM® Tivoli® Service Level Advisor is part of the IBM Tivoli IT Service Management (ITSM) portfolio of products that provides intelligent management software to help businesses increase operational agility by aligning IT operations to business priorities. Intelligent management software helps optimize IT with business goals of the organization, rather than focusing on the technology itself. These goals may be related to streamlining business processes and optimizing resources to help manage costs, increase efficiency to manage productivity and increase revenue, and assure service availability to enhance customer satisfaction.

Tivoli Service Level Advisor is designed to provide predictive service level management capabilities by enabling you to proactively predict when SLA violations are likely to occur and then take corrective actions to avoid an SLA violation.

Unique Tivoli Service Level Advisor features enable you to:

  • Define service level agreements easily using an SLA wizard

  • Integrate service level data with availability data on the Tivoli Business Systems Manager executive dashboard to increase executive knowledge of IT as it relates to business objectives

  • Provide SLA evaluations as often as hourly

  • Take a proactive approach to service level management by utilizing a patent-pending trend analysis algorithm

  • Integrate with the Tivoli Data Warehouse to consolidate and report on systems management data

  • Provide enablement of mainframe and multi-vendor distributed systems management data for true end-to-end service level management

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