Program Specific Components

• Provide a comprehensive and holistic approach to social program management.
• Enable rapid deployment of a single or multi-program specific solution for social services and eliminate the need to define requirements and develop and integrate core capabilities.
• Provide a social program specific data model that is designed to be both client-centric and multi-program.
• Incorporate an eligibility and entitlement differential response rules engine that works in unison with the data model for full eligibility processing, automatic change in circumstance processing and cross-program eligibility calculations.
• Support complete evidence lifecycle and allow for the reuse of evidence across multiple programs.

Configurable End-to-End Business Processes

• Support the complete social lifecycle from intake to outcome.
• Eliminate the time-intensive process of defining key steps and integrating to the underlying infrastructure.
• Use role-based portals and workspaces that support the key requirements of each role.
• Provide flexibility for organizational processes and rules.

Dynamic programs

• Employ a Program Definition Wizard to guide business users through the steps to define the program, benefit type and delivery pattern frequency.
• Provide an evidence editor that graphically defines relevant program evidence types and allows users to consistently model evidence attributes, types, validations, descriptions and user interface definitions.
• Feature a drag-and-drop dynamic workspace that enables business users to design screen layouts and immediately see how screens will look, without having to wait on a multi-step development process by IT.

Platform for the future

• Adopt new programs and delivery models, such as cash transfers, at any time.
• Support both no-touch automation and interactive case management.
• Ensure better outcomes for citizens with a differential response model.