IBM Intelligent Operations Center

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Intelligent Operations Center for Smarter Cities provides an executive dashboard to help city leaders gain insight into all aspects of the city. The executive dashboard spans agencies and enables drill-down capability into each underlying agency such as emergency management, public safety, social services, transportation, or water. Intelligent Operations Center allows city leaders to:

Leverage information across all city agencies and departments to make smarter decisions
Anticipate problems to minimize the impact of disruptions to city services and operations
Coordinate cross-agency resources to respond to issues rapidly and effectively

Intelligent Operations Center is designed to:

Monitor agency and citywide operations
Involve citizens and businesses in incident reporting and resolution
Gather and analyze citizen feedback using social media
Manage a broad range of government and commercial operations
Deploy rapidly with minimal IT resources

Monitor agency and citywide operations

Executive dashboard depicts the overall status of city operations in real-time with measurable key performance indicators
Drill-down capability provides insight into each underlying agency such as emergency management, public safety, social services, transportation, water
Predictive analytics helps with early problem resolution and real-time optimized service delivery
Real-time communication and collaboration among city agencies enables effective response management and coordination for disasters, incidents, and events

Involve citizens and businesses in incident reporting and resolution

Citizens and businesses can report issues in their community using mobile phones and a web portal
Cities can track the status of the issues
Citizens and businesses are notified when the problem has been addressed
Reported problems can be combined with other sources of information to schedule repairs, spot trends and optimize response

Gather and analyze citizen feedback using social media

Cities can request citizen feedback on key projects and plans through social media
Feedback and sentiment are gathered and analyzed as input for decision making
Cities can ensure key concerns are addressed and communicate changes through social media

Manage a broad range of government and commercial operations

Airports and airline operations
Entertainment facilities including cruise ships, racetracks, stadiums, and theme parks
Healthcare facilities
Mining & plant operations, ports and railroads
Emergency management, parks and recreation, public safety, social services, transportation and water agencies

Deploy rapidly with minimal IT resources

Cities with IT resources can deploy the software securely on premise
Cities without IT resources can deploy the software as a service in the IBM SmartCloud with no upfront capital expense