IBM TRIRIGA Workplace Performance Management Operations

Prebuilt facilities management dashboards

• Deliver relevant content such as facility maintenance-specific content, reminders and analytics to increase productivity of executives, maintenance managers, facility technicians, service providers and occasional users.
• Fit personal work styles with controls that adapt portal layout and content to the needs of the user or context in which they work.
• My Bookmark links provide one-click access to frequently used facility maintenance information, processes and reports.

Automated facility maintenance metrics

• Automated processes capture operational data from the IBM TRIRIGA facility maintenance applications on a user-defined schedule.
• Sixty-four prebuilt metrics analyze facility maintenance performance data—operational, financial, portfolio and customer satisfaction—against planned targets.
• Measures facility maintenance team and service providers' performance based on on-target service costs, on-time responsiveness and other rates.
• Time trends capture and chart facility maintenance costs, preventive maintenance-to-repair cost ratio and other maintenance program performance measures over time to validate progress against improvement goals.
• Monitors performance metrics to identify areas that should be improved to help reduce facility maintenance costs and increase operating efficiencies.

Cost management metrics

• Analyze performance data of workplace maintenance and operations to help reduce costs and improve budgeting and forecasting processes.
• Evaluate cost variances to identify and proactively detect budget over-runs.
• Calculate maintenance budget changes automatically and evaluate corresponding risks and impacts.
• Measure the financial impact of maintenance investments on building value and life to help improve the effectiveness of maintenance funding.

Service delivery metrics

• Identify under-performing resources to help improve on-time service delivery, using in-house or third-party service providers.
• Analyze maintenance processes to help uncover bottlenecks and improve resource use and service completion rates.
• Measure service effectiveness with metrics for quality, responsiveness and overall satisfaction.
• Uncover resource inefficiencies to help manage service workload volume and distribution among providers.