IBM TRIRIGA Request Central

A self-service facility maintenance portal

• Familiar web-based facility maintenance request forms help streamline user access and increase user adoption.
• Prebuilt request forms help capture required information to streamline unique request types.
• Web input forms can be configured to initiate and track a variety of service requests such as reporting a broken piece of equipment, requesting new software or scheduling an office move.
• The software tracks the status of maintenance or service requests online and helps reduce the time and effort required to contact and follow up with service providers.

Automated request processing

• Generates internal and third-party work tasks, requests and purchase orders automatically with each request. You can route work tasks, gain approvals and provide online service notifications to users through automated workflows.
• Informs vendors of service needs and creates a traceable record of service requests.
• Sends automatic email notifications and alerts as requests progress through completion.

Phone, fax and email capabilities

• Provide capabilities for managing self-service requests through a contact center that handles phone, email or fax requests.
• Access pertinent caller and service agreement information nearly instantly to help process service requests more efficiently.
• View status reports and call statistics using configurable graphs and reports to help monitor service requests and usage.