Provides assistance in managing and monitoring the capacity of IT infrastructure resources
IBM Tivoli® Capacity Process Manager, a new software offering, extends IBM Service Management (ISM) offerings. It adds the capability to manage a multitude of aspects of the capacity management discipline across an enterprise by providing an ISM process manager that enables the formal capture, data gathering, analysis, modeling, and approval of all capacity management activities. Based on the core concept of a capacity management request (CMR), Capacity Process Manager helps users to ensure that all aspects of capacity management are brought under management control, which can result in fewer capacity-related business service outages and better overall resource utilization.
Businesses today need to manage capacity carefully to balance the need to improve hardware utilization while avoiding potential performance bottlenecks. Although most IT organizations today have capacity management tools, expertise, and organizations in place, the problem is that these organizations, experts, and tools are disconnected from the day-to-day updating of IT infrastructure and are, therefore, less effective than they could be. Ideally, no infrastructure change would be made without going through a capacity planning step.
Tivoli Capacity Process Manager helps solve this problem. By supporting a process model for handling capacity management, Tivoli Capacity Process Manager enables IT organizations to implement, enforce, and track capacity management activities and ensure that they are completed before potentially wasteful or insufficient upgrades or changes are made. Three critical process steps are supported: the capture of work requests that might lead to an infrastructure upgrade, the support of data capture of both business requirements and IT metrics based on policy and best practices, and the integration of multiple tools into one management process flow to enable the effective handling of all capacity management requests. Capacity Process Manager also integrates into other ISM processes, notably change and release management.
With a capacity management process under active control, IT organizations can reap the benefits of applying capacity management planning in all circumstances. This results in better resource utilization across the enterprise and, therefore, reduced costs, and the reduction of the incidence of capacity-related performance problems and their associated business impact.
Tivoli Capacity Process Manager
|Includes a library of task-specific expert advice||Guides non-specialist staff through the capacity management process||Shorter implementation time and faster ROI|
|Establishes a disciplined process driven approach to using capacity planning tools||The right tools and experts are used at the right time. Consistently.||Better utilization of scare skills. Capacity planning can become part of all Infrastructure changes|
|Brings all aspects of capacity management under management control||Better overall resource utilization||Fewer capacity-related business service outages|
|Provides a complete capacity management process workflow and best practice templates and modelling||Effective, productive handling of all capacity management requests||Enable better infrastructure utilization and fewer performance problems.|
With IBM Tivoli® Capacity Process Manager, you can avoid reliance on educated guesses or duplicate data collection processes to manage capacity. The Tivoli Capacity Process Manager unites all of your organization's capacity-related knowledge, experience and tools-establishing a disciplined approach to using capacity planning tools regularly and in a repeatable pattern. By putting the right tools and experts back in the loop - at the right time - capacity planning becomes a rigorously enforced predecessor to every infrastructure change.
Tivoli Capacity Process Manager is part of IBM Service Management (ISM), a suite of IBM Tivoli solutions, all based on best practices and support processes based on ITIL. Fully integrated with IBM Tivoli Change and Configuration Management Database (CCMDB), Tivoli Capacity Process Manager is designed to work with your existing operational management products to support IBM Service Management, aligning your IT functions with your business objectives.
Leverage a customizable capacity management tool with rich functionality
Designed to be used in conjunction with an existing IBM Service Management implementation, Tivoli Capacity Process Manager provides a formal way to gather data, analyze, model and approve all capacity management activities. The process manager integrates with change and release management processes linked to Tivoli Change and Configuration Database (CCMDB), which federates IT information from across your enterprise.
When you install Tivoli Capacity Process Manager in conjunction with your existing IBM Service Management foundation, you receive the following set of components:
Make capacity management a core part of your IBM Service Management strategy
Based on the concept of a “capacity management request” (CMR), Tivoli Capacity Process Manager brings all aspects of capacity management under management control, so you have fewer capacity-related business service outages and better overall resource utilization. Automating workflows for multiple types of capacity management requests, the software supports a process model that can be based on ITIL, Tivoli Unified Process or other frameworks. You can also use Tivoli Unified Process to map ITIL best practices to actionable process implementations.
By using Tivoli Capacity Process Manager to implement, enforce and track all capacity management activities, you can avoid potentially wasteful or insufficient upgrades and changes to your infrastructure. The process manager uses three critical steps to enable this capability.
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