Cost-effectively add communications capabilities to applications to improver customer interactions
IBM® WebSphere® Application Server V7 Feature Pack for Communications Enabled Applications delivers an innovative programming model that simplifies adding communications capabilities to new and existing applications. It enables you to efficiently update applications and reduce costs. The result is a cost-effective way to improve customer, partner and employee interactions through visual and voice modes of communication.
WebSphere Application Server V7 Feature Pack for Communications Enabled Applications helps:
- Simplify the addition of communications capabilities and reduce costs through a service-oriented architecture (SOA and Java-based programming model that takes advantage of existing skills and infrastructure.
- Increase the effectiveness of customer, partner and employee interactions through capabilities such as click-to-call, co-browsing and two-way, synchronized forms.
Simplify the addition of communications capabilities and reduce costs
- Take advantage of existing Java skills through an SOA and Java-based programming model with WebSphere Application Server Feature Pack for Communications Enabled Applications.
- Choose from web services and Representational State Transfer (REST) services-based Application Programming Interfaces (API) and Web 2.0 widgets.
- Use the latest Session Initiation Protocol (SIP) Servlet 1.1 standard (JSR 289) and Asynchronous Invocation API for accessing remote SIP sessions.
- Test applications without the need to access the corporate telephony and communications networks.
- Optimize the use of your existing IP telephony and communications infrastructure.
Increase the effectiveness of customer, partner and employee interactions
- Click-to-call enables customers, partners or employees to request a telephone conversation with a representative simply by typing the telephone number into a web page.
- Co-browsing allows representatives to establish a shared session of a web page or website to answer questions and make recommendations.
- Two-way, synchronized forms enable two parties to collaborate to help ensure timely and accurate completion of forms.
- WebSphere Application Server Feature Pack for Communications Enabled Applications also allows you to perform tracking and reporting call statistics.
WebSphere Application Server V7 Feature Pack for Communications Enabled Applications
Cost-effectively add communications capabilities to applications to improver customer interactions
IBM Software Subscription and Support is included in the product price for the first year.
Not available to purchase online. Other ways to purchase or learn more.
Contact IBM
- Request a quote
- E-mail IBM
- Or call us at: 1800 557 343
Priority code: 109HE03W
WebSphere Application Server V7 Feature Pack for CEA is supported on the hardware and software configurations supported by WebSphere Application Server V7, except for IBM i5/OS; however, clients can run WebSphere Application Server V7 Feature Pack for CEA on supported Linux versions on POWER6 based IBM i systems.
| Operating System | Software | Hardware |
|---|---|---|
| AIX, HP-UX, Linux, Solaris, Windows, z/OS | See detailed WebSphere Application Server V7 software requirements (Note: IBM i5/OS is not supported by the WebSphere Application Server V7 Feature Pack for CEA) |
See detailed WebSphere Application Server V7 hardware requirements (Note: WebSphere Application Server V7 Feature Pack for CEA is supported on supported Linux and AIX versions on POWER6 based IBM i systems) |
In addition to supporting the Web browsers supported by WebSphere Application Server V7, the WebSphere Application Server V7 Feature Pack for CEA also supports additional Web browsers and Web browser levels. See the table on supported Web browsers.
| Web browsers |
|---|
| Google Android Web Browser 1.5, 1.6, 2.0 and 2.1 |
| Mobile Safari for Apple iPhone and iPod Touch 3.0 and 3.1 |
| Internet Explorer 6.0, 7.0, and 8.0 |
| Mozilla Firefox 2.0, 3.0, and 3.5 |
| Apple Safari 3.2, and 4.0 |
| Google Chrome 2.0 |
| The following Unified Communications products have been tested for interopability with the WebSphere Application Server V7 Feature Pack for CEA | ||||
|---|---|---|---|---|
| Avaya: | Application Enablement Services | Version: r4-2-1-20-5-0 | Server Type: DELL1950 | Offer Type: TURNKEY |
| Cisco: | Cisco Unified CM Administration | System version: 7.0.1.11000-2 | Cisco Unified Presence Administration | System version: 7.0.2.10000-36 |
| Nortel: | Nortel Communication Server 1000E CPPM | Version: 4021 | Release: 550J | |
- Application optimization
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- IBM ILOG Elixir Enterprise
- IBM ILOG JViews Enterprise
- IBM ILOG JViews Maps for Defense
- IBM ILOG JViews Telecom Graphic Objects
- IBM Multi-Site Workload Lifeline
- IBM Support for Apache Geronimo
- WebSphere Application Server for Developers
- WebSphere Application Server v7 Feature Pack for Modern Batch
- WebSphere Extended Deployment Compute Grid
- WebSphere IP Multimedia Subsystem Connector
- WebSphere Real Time
- WebSphere XML Document Management Server
- WebSphere Application Server Feature Pack for Dynamic Scripting
- WebSphere Application Server Feature Pack for EJB 3.0
- WebSphere Application Server Feature Pack for Web 2.0 and Mobile
- WebSphere Application Server Feature Pack for Web Services
- WebSphere Application Server Feature Pack for XML
- WebSphere Application Server V7 Feature Pack for Communications Enabled Applications
- WebSphere Application Server V7 Feature Pack for OSGi Applications and Java Persistence API 2.0
- WebSphere Application Server V7 Feature Pack for Service Component Architecture
- WebSphere Application Server v7 Feature Pack for Modern Batch
Considering a purchase?
Contact IBM
Considering a purchase?
- E-mail IBM
- Request a quote
- Or call us at: 1800 557 343
Priority code: 109HE03W