Your business has a new face. Does it need a makeover?
Face it
It’s not your business card, your storefront, your top sales rep, or even all the money you sank into a new corporate identity program. The new face of your business is the web.
There are more than two billion Internet users.1 To succeed in this environment, you need to deliver a web experience that not only engages customers, partners, and employees, but also develops relationships that help you market, sell, operate, and manage faster and better than your competition.
IBM web experience solutions enable you to:
- Lower the costs of serving your customers, partners, and employees
- Tie together systems, processes, information, content, and collaboration tools
- Streamline and simplify inefficient, lengthy, and cumbersome processes
- Empower users with collaboration and mashup tools; user-centric web content control and management; and user-generated eforms
Real results
Reliance Life Insurance (US) used IBM web experience software to create both an agent portal and a customer portal. Reliance reduced their customer and agent self-service costs by nearly 50 percent and saved millions of dollars.
Insurance technology and service providers IDP boosts revenues by helping small insurance carriers and their agents compete against larger insurers. The key is an agent portal powered by IBM web experience software.
Hearst Corporation (US) knows the media, advertising, and publishing market on both the national and local scale. A self-service web portal solution enabled a renewed web presence that allows Hearst to provide a high-touch relationship with customers, while supporting a potential 10 to 15 percent productivity gain.
Sources:
Engage employees, partners, clients, citizens, and patients across the business network by integrating business-focused solutions.
Enable groups of users to work together in real time by sharing information and processes with unified communications software.
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IBM Customer Experience Suite
A flexible, comprehensive offering that helps you create engaging web experiences to develop deeper relationships with your customers
IBM Forms
A flexible, scalable eforms solution to help speed process automation and improve efficiency, customer service, and time to value
IBM Web Content Manager
Web content management solution to increase efficiency and accuracy of website deployments
IBM WebSphere Portal
Web portal software with core portal services that aggregate applications and content as role-based applications
All products - Web Experience
- IBM Collaboration Accelerator
- IBM Content Accelerator
- IBM Employee Experience Suite
- IBM Forms
- IBM Forms family - Overview
- IBM Healthcare Accelerator
- IBM Learning Accelerator
- IBM Notes and Domino family - Overview
- Lotus Workflow
- IBM Web Content Manager
- Lotus Workforce Management
Deepen customer relationships and expand your brand with IBM exceptional web experience software
Learn how New York saved millions by using eforms to process complex tax filings
Participating in web experience communities can help enhance your personal and professional development and establish your expertise.
Get connected with your colleagues and follow us on Facebook, Twitter, and elsewhere to stay up to date on the latest IBM news and information that’s important to you.
Stay connected with others in the web experience community through social media
- @IBMWebxperience on Twitter
- Social Business Insights blog (US)
- Social business on Facebook
- @IBMSocialBiz on Twitter
- Social business on Tumblr
- IBM collaboration solutions community
Contact IBM
Considering a purchase?
- E-mail IBM
- Request a quote
- Or call us at: 1800 557 343
Priority code: 109HD03W
Are you web-first ready?
Rob Will, Distinguished Engineer, IBM Collaboration Solutions
Nicole Carrier, Program Director, IBM Collaboration Solutions
The Internet has become the first stop for shoppers and businesses and they expect rich, personalized and collaborative experiences – and that’s projected to be two billion people by 2012. Discover how to build a better web experience to attract and retain employees, customers and partners.
Podcast
Listen to the podcast (US)
Deepen customer relationships and expand your brand with IBM exceptional web experience software
Demo
Watch the four minute demo (link resides outside of ibm.com)
See how Customer Experience Suite can impact the bottom line in your focus area: Marketing and sales, customer service, or IT
Webcast
Register for the webcast
Find out why the smartest organizations are undertaking a digital marketing makeover in this AMA Marketing Effectiveness seminar
Analyst report
Download “Become a Social CMO”
Learn why Forrester believes that CMOs who personally participate in social media will be better at leading the new brand experience
- Yarraa.com revolutionizes after-sales services by benefitting all parties (US):
IBM portal solution serves both consumers and businesses via an exceptional web experience
- Global bank creates portal where “knowledge works for you” (US)
