Case Manager

Optimize case outcomes with information, processes and people

IBM® Case Manager unites content, processes and people to provide a 360-degree view of a case and to help optimize case outcomes. This case management software empowers you to put critical case information to work through integrated business rules, collaboration and analytics. Now you can enhance decision making and enable more successful case outcomes.

Case Manager:

  • Provides a case management foundation for capturing best practices through flexible frameworks and templates that help accelerate time to value.
  • Offers agile design capabilities for case management to help you customize your approach.
  • Helps optimize case outcomes by providing analytics tools that enhance insight and streamline workloads.
  • Delivers simplified and integrated business rules management designed to manage and facilitate business change.
  • Supports Enterprise Content Management (ECM) to help you improve customer service.

Provides a case management foundation for capturing best practices.

  • Offers a business-focused design that includes interview-style interfaces for case construction and the ability to capture best practices in built-in frameworks and templates.
  • Allows you to add your own templates and create case management applications to address specific industry and customer needs.
  • Makes the most of your organization’s business process management facilities. Caseworkers can easily create and participate in ad hoc workflows as well as structured processes.
  • Includes a variety of on-ramps that can help you quickly adopt an advanced case management strategy based on your business challenges.
  • Simplifies collaboration and boosts productivity through social software and collaboration tools.

Offers agile design capabilities for case management

  • Allows business analysts to use Web 2.0 concepts to quickly assemble dynamic, case-oriented applications from existing components and rapidly deliver them to users.
  • Provides numerous business-oriented tools for the design and deployment of applications to help facilitate business-user participation and ownership of the case application.

Helps optimize case outcomes

  • Provides professionals with a contextual environment and a 360-degree case view.
  • Supports three types of critical analytics—on-demand system health, historical trending and advanced content analytics
  • Enables caseworkers to extract more value and insight from critical information, helping them make better and faster decisions on cases.
  • Empowers caseworkers with tools designed to optimize case workloads and help remediate situations affecting cases. These include near real-time and historical case metrics, integrated sentiment and content analysis.
  • Offers analytics tools that allow managers to view the entire number of caseloads and understand patterns that will affect outcomes throughout departments. Now managers can take proactive measures to improve performance.

Delivers simplified and integrated business rules management

  • Provides integrated workflow and business rules management capabilities that allow you to maintain policies separately from the rest of a business application.
  • Allows nontechnical business people to have effective control over the definition and ongoing maintenance of decision logic.

Supports Enterprise Content Management

  • Makes the most of the ECM portfolio strategy from IBM for content integration and federation.
  • Can import content from practically any source and include it in a case file.
  • Makes customer information accessible in one central location to help you quickly respond to inquiries and resolve cases faster.
IBM Software
See what smarter software can do for you

Case Manager

Optimize case outcomes with information, processes and people

IBM Software Subscription and Support is included in the product price for the first year.

Not available to purchase online. Other ways to purchase or learn more.

Contact IBM

More Less

The following components are included in Case Manager:

  • Content Analytics analyzes and visually explores large volumes of unstructured content to unlock new business insights.
  • Case Foundation manages workflow among people and systems for content and case-based processes.
  • IBM InfoSphere® MashupHub mixes and transforms new data feeds that provide additional insight and access to Case Manager informational views.
  • IBM Sametime® delivers unified communications and collaboration software for voice, data and video.
  • IBM WebSphere® ILOG® JRules provides rules for authoring and abstraction, creating a full-featured mechanism for implementing rule-based criteria in a case.

Content Analytics

  • Helps you understand the meaning and context of human language to make fact-based decisions.
  • Uses natural language processing capabilities found in IBM Watson DeepQA, which enables you to organize and analyze content to extract facts and concepts from it.
  • Provides classification capabilities that allow you to automatically categorize information for improved accessibility, greater usability, effective compliance and enhanced analysis.

Back to top

Case Foundation

  • Addresses the creation, management and optimization of case-based processes to help improve business outcomes.
  • Includes process design and simulation tools, smart electronic forms, frameworks for rapid application development and process monitoring dashboards. Supports process standards such as Business Process Modeling Notation (BPMN) for process modeling and XML Process Definition Language (XPDL) for process definition and execution.
  • Uses Web 2.0 composite application environments to accelerate deployments of case-based applications throughout the enterprise. Provides a Web 2.0 mashup-based framework and a set of extensible pre-wired ECM widgets to help you rapidly deliver solutions.
  • Supports active content designed to make content available to users at the right time and in the right context, without the need for them to search for it.
  • Integrates with records management and content management including IBM Content Manager Enterprise Edition and IBM Content Manager OnDemand.

Back to top

InfoSphere Mashup Hub

  • Includes visual tools for creating, storing, transforming and remixing feeds to be used in mashup and situational applications.
  • Provides a central catalog for users to tag, rate and share mashable assets.
  • Allows you to enable your existing systems for Web 2.0 without making changes to the underlying system or duplicating the information source.
  • Provides advanced situational transformation and mixing of enterprise, web, personal and departmental information sources for Web 2.0 applications and mashups.
  • Adds significant value to ECM applications by unlocking structured, unstructured and external data for use.

Back to top

IBM Sametime

  • Enterprise instant messaging, online presence indicators and community collaboration allow you to find experts and collaborate quickly.
  • Online meetings offer high-definition audio and video and document, application and screen sharing.
  • Mobile device support keeps you connected to the office with full communications capabilities.
  • Voice and video integration supports industry standards and provides features that help IT administrators deploy voice and video within their network.
  • A simple user experience and flexible platform help you to extend your unified communications environment and integrate social communications into your processes and applications.

Back to top

WebSphere ILOG JRules

  • Enables users to author and abstract rules.
  • Creates a powerful mechanism for implementing rules-based criteria in a case.

Back to top

Considering a purchase?

Contact IBM

Considering a purchase?

Case Manager

 

 

 

IBM Software