IBM Insurance Process and Service Models

Comprehensive best practice business process models with supportive service definitions for development of a service-oriented architecture (SOA).

Enables the definition of common processes and services enterprise-wide:

Empowers business users and IT to more effectively control and reduce the time taken to scope requirements, subsequent customization and any extension to key business processes.
Covers enterprise resource management, channel management and CRM, communications management, marketing and customer acquisition, product portfolio management, claim management and policy administration, underwriting and financial transactions, reinsurance management, investment management, provider management processes, Key Performance Indicator (KPI) / Key Risk Indicator (KRI) mappings for risk management in process model, workflows and more.
Creates common business components and service definitions that support both core system renewal and integration projects using a business-centric, industry template and alignment to ACORD business glossary.
Integrates with IBM's Component Business Model used for business re-engineering and provides a comprehensive dictionary for describing business issues, applications and components enterprise-wide.
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