Renfe Operadora

Putting exceptional customer service on the fast track with IBM

Published on 15 May 2014

The IBM solution gives us peace of mind that customers will always be able to access our services and travel information whether they log in from a computer or mobile device, at any time of day. We now have the confidence to overcome possible threats and seize new opportunities as the rail industry continues to evolve.

Javier González-Marcos, CIO, Renfe

Customer
Renfe Operadora

Industry
Travel & Transportation

Deployment country
Spain

Overview

Renfe Operadora (Renfe) operates freight and passenger trains in Spain. The company underwent a major restructuring in 2013 and is now a corporation that owns four separate companies: passenger trains, freight, rolling stock maintenance and train leasing.

Business need
Liberalization of Spain’s rail network has opened up unprecedented competition for Renfe. How could the train operator ensure that it remained travelers’ top choice in a newly open market?

Solution
To improve customer satisfaction and meet demand for always-on mobile and internet services, Renfe enhanced the availability and capacity of key business systems by upgrading its IBM server technology.

Benefits
Capacity increase of 33 percent allows Renfe to easily support rising transaction volumes; 24/7 system availability reduces downtime, ensuring customers can always access the services they need.

Components

IBM products and services that were used in this case study.

Software
WebSphere DataPower Appliances

Hardware
PureFlex Standard, Storage, Storage: DS8870, z Systems: zEnterprise EC12 (zEC12), z Systems: zEnterprise 196 (z196)

Solution
PureFlex, , High Availability, Mobile, Web Services, System z Software

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