Consolidated Communications unifies service management

Saves an estimated USD600,000 annually with IBM Netcool and IBM Operations Analytics solution

Published on 3 Aug 2015

The IBM analytics platform enhances the Consolidated network team's understanding of how the change affects the network."Before, we didn't have visibility into how that change would manifest in our services, but Predictive Insights tells us that and helps us manage change better."

Danny Butler, manager of network surveillance at Consolidated Communications

Customer
Consolidated Communications

Industry
Telecommunications

Deployment country

Overview

Illinois-based Consolidated Communications has evolved from a telephone company to a provider of Internet Protocol television (IPTV), high-speed data and long-haul optical transport services. Danny Butler, manager of network surveillance, must now monitor a growing network encompassing a wide assortment of equipment.

Business need
Danny Butler, manager of network surveillance for Consolidated Communications, needed to monitor the health of a large and fast-growing phone, Internet and TV service delivery network.

Solution
The company migrated its incremental network growth to IBM® Tivoli® Netcool®/ OMNIbus software to centralize network operations activity and deployed IBM Operations Analytics - Predictive Insights software to prevent service disruptions.

Benefits
Consolidated saves an estimated USD600,000 annually from operational efficiency gains, reducing demands on operators and allowing them to focus on troubleshooting and resolving issues.

Components

IBM products and services that were used in this case study.

Software
IBM Operations Analytics - Predictive Insights, Netcool/OMNIbus

Solution
Middleware - IT Service Management - Analytics, Middleware - IT Service Management - Operations Management

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