Edwards achieves better SAP ERP service levels at half the cost with IBM Applications on Demand

Published on 6 Jan 2009

IBM is providing a superb service, helping us ensure near-total availability in our SAP application environment, and improving performance while significantly reducing costs.

Alan Blockley, Programme Manager, Edwards Ltd.

Edwards Ltd.

Industrial Products

Deployment country
United Kingdom



Edwards Ltd. is one of the world’s leading manufacturers of vacuum pump technologies for precision engineering, supplying a range of industries such as microelectronics and the emerging solar energy market. Based in the UK, the company employs around 3,600 people worldwide, and has facilities across Europe, the USA and the Asia Pacific region.

Business need
Following its acquisition by CCMP Capital, Edwards needed to separate its core IT systems from those of its previous owner, Linde Group. With 16 SAP application instances running at the Linde Group data center, operational costs and focus were aligned with the needs of a much larger corporation; separation would give Edwards the opportunity to substantially improve availability, performance and cost.

Edwards chose IBM Global Technology Services – Applications on Demand to host its systems at the IBM Warwick data center in the UK. Edwards’ SAP applications now run under IBM AIX on IBM Power Systems servers, supported by IBM DB2 and a SAN based on IBM System Storage hardware.

Total cost of operation for the SAP application environment has been reduced by 50 per cent within the first five months. IBM provides 24x7x365 support using follow-the-sun services, and is consistently meeting 100 per cent of its service level agreements for performance, availability and response to service requests. High-performance IBM Power Systems hardware is delivering 50 to 75 per cent improvements in batch processing speeds.


IBM products and services that were used in this case study.

Tivoli Storage Manager, Tivoli System Automation for Multiplatforms

Power Systems, Storage: DS8000, System p: System p5 550 Express - AIX 5L Edition, System p: System p5 570

GTS Strategic Outsourcing: AoD App. Services - Development , IBM-SAP Alliance

Customer Relationship Management, Enterprise Resource Planning, Service Management, Systems & Network Management

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