Office of the Attorney General of a U.S. state

Compensating crime victims faster with more effective case management

Published on 30 Apr 2014

IBM Case Manager gives case workers the insight and agility they need to resolve victim claims faster and more effectively, so they can receive the compensation they deserve.

Spokesperson, Office of the Attorney General

Customer
Office of the Attorney General of a U.S. state

Industry
Government

Deployment country
United States

Partner
Adjacent Technologies

Overview

In the aftermath of a crime, the Crime Victim Services Division (CVSD) of this U.S. state’s Office of the Attorney General works to ease the financial burden suffered by victims and their family members, helping to pay medical and other eligible bills related to violent crimes.

Business need
This state’s Office of the Attorney General supports crime victims by helping pay medical bills. Without fast insight into compensation claims, the agency risked compromising the service provided to victims.

Solution
To speed claims processing, the agency worked to provide staff with a consolidated, highly secure view into victims’ claims using a cloud-based case management solution built on IBM® Case Manager.

Benefits
By automating key process steps and improving insight into individual compensation claims, the agency can process claims faster and provide a more-efficient, responsive service to crime victims.

Components

IBM products and services that were used in this case study.

Software
Case Manager, FileNet Content Manager, FileNet P8 Platform

Solution
Govt: Social Services and Social Security, Automation, ECM - Advanced Case Management (ACM), ECM - Enterprise Content Management, Enterprise Content Management, Cloud Computing

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