The City of Fort Worth

IBM and UnifiedEdge make Fort Worth emergency responders more collaborative

Published on 24 Apr 2012

With the instant communication capabilities in IBM Sametime, we can resolve issues in minutes instead of hours.

Juan Ortiz, Emergency Management Coordinator, City of Fort Worth

Customer
The City of Fort Worth

Industry
Government

Deployment country
United States

Partner
Unified Edge

Overview

Fort Worth’s Joint Emergency Operations Center (JEOC) is responsible for facilitating rapid responses to natural disasters and other emergencies. Its command center coordinates more than 40 first-responder agencies from the city, county and surrounding counties, and up to 100 emergency personnel—from command, fire, police, medical, aviation and even city maintenance departments—to respond to crises.

Business need
Enabling first responders to communicate with each other in real time to anticipate and respond faster to emergency situations based on fully informed decision making

Solution
Removing unnecessary boundaries, individuals now form networks and capture knowledge from multiple sources, enabling emergency personnel to make better decisions and solve pressing problems quickly. By delivering real-time intelligence to decision makers and first responders, the City of Fort Worth increased situational awareness by providing multimodal communication channels. Subsequently, reduced emergency response times increased interaction and decision making among multiple agencies.

Benefits
Delivered real-time intelligence to decision makers and first responders, Increased situational awareness by providing multimodal communication channels, Reduced emergency response times by speeding interaction and decision making among multiple agencies, Provided project cost savings by reducing the number of physical radios needed in the center by 80 percent, Provides a cost-effective path to add more interagency capabilities

Components

IBM products and services that were used in this case study.

Software
IBM Sametime

Solution
Mobile, Smarter Planet, Social Business for Safety

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