Published on 24 Apr 2012
“ With the instant communication capabilities in IBM Sametime, we can resolve issues in minutes instead of hours. ”
Juan Ortiz, Emergency Management Coordinator, City of Fort Worth
The City of Fort Worth
Fort Worth’s Joint Emergency Operations Center (JEOC) is responsible for facilitating rapid responses to natural disasters and other emergencies. Its command center coordinates more than 40 first-responder agencies from the city, county and surrounding counties, and up to 100 emergency personnel—from command, fire, police, medical, aviation and even city maintenance departments—to respond to crises.
Enabling first responders to communicate with each other in real time to anticipate and respond faster to emergency situations based on fully informed decision making
Removing unnecessary boundaries, individuals now form networks and capture knowledge from multiple sources, enabling emergency personnel to make better decisions and solve pressing problems quickly. By delivering real-time intelligence to decision makers and first responders, the City of Fort Worth increased situational awareness by providing multimodal communication channels. Subsequently, reduced emergency response times increased interaction and decision making among multiple agencies.
Delivered real-time intelligence to decision makers and first responders, Increased situational awareness by providing multimodal communication channels, Reduced emergency response times by speeding interaction and decision making among multiple agencies, Provided project cost savings by reducing the number of physical radios needed in the center by 80 percent, Provides a cost-effective path to add more interagency capabilities
IBM products and services that were used in this case study.
Mobile, Smarter Planet, Social Business for Safety
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