CEMEX S.A.B. de C.V.

Social business, content analytics and predictive modeling used to develop employee expertise

Published on 17 Jun 2014

The Expediting Expertise solution helps us in the process of identifying hidden experts and allows us to reduce time allocated to developing new experts.

Miguel Angel Lozano Martinez, director of innovation

Customer
CEMEX S.A.B. de C.V.

Industry
Industrial Products

Deployment country
Mexico

Overview

CEMEX S.A.B. de C.V. is a global leader in the manufacture and distribution of cement, ready-mix concrete, aggregates and related building materials. Headquartered in San Pedro Garza Garcia, Mexico, the company employs more than 44,000 people in more than 50 countries. CEMEX earned revenues exceeding USD15 billion in 2012 and holds assets of more than USD49 billion.

Business need
Recognizing that its employees were using its high-profile social business platform to share and develop their expertise, CEMEX wanted to structure and accelerate the explosion of collaboration and content creation to capitalize on the information-sharing that employees had already developed.

Solution
The solution uses content analytics to identify areas of expertise across the organization by analyzing each employee's patterns of social media content creation and consumption. By using predictive models to analyze gaps in expertise, the solution defines which personalized skill development plans can accelerate employee distance to expertise in a given subject area.

Benefits
The solution enables CEMEX to identify subject expertise in the organization, thus improving the company's ability to disseminate it across the workplace. By automatically deriving learning topics from existing employee-created content, CEMEX reduces the need to allocate additional resources to develop, deliver and support separate curricula. By combining analytics with social business software, the solution precisely measures learner expertise level and uses personalized recommendations to accelerate employee learning. Intuitive visualizations deliver feedback to motivate and empower learners to assess and advance their expertise independently.

Components

IBM products and services that were used in this case study.

Software
IBM Connections

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