Mitsubishi Fuso Truck and Bus Corp.

Consolidating IT and improving customer service with IBM WebSphere software

Published on 29 May 2014

TXSeries software provides much more availability and stability.

Fujiko Miyake, manager of the cross-functional retail (CFR) group at Mitsubishi Fuso Truck and Bus Corp.

Customer
Mitsubishi Fuso Truck and Bus Corp.

Industry
Automotive

Deployment country
Japan

Overview

Founded in 1932, MFTBC is one of Asia’s leading commercial vehicle manufacturers. The business relies on a comprehensive service and parts system to help support its customers during and after the sales process. Within Japan, MFTBC has an integrated customer service organization. However, in its international operations, the business has a vast network of sales and service outlets providing customer service. The CFR group needed to make sure the new DMS could integrate the support processes for all of these organizations. Salespeople at the branch offices and at the company’s headquarters would use the new DMS, so it needed to be scalable and reliable.

Business need
The cross-functional retail (CFR) group within Mitsubishi Fuso Truck and Bus Corp. (MFTBC) needed to create a new dealer management system (DMS) to help integrate subsidiary companies and improve customer satisfaction levels.

Solution
The CFR group worked with IBM® Global Business Services® and IBM Global Technology Services® to create the new DMS using IBM WebSphere® software.

Benefits
The business can now support more than 5,000 users working at its domestic dealerships, even on weekends and holidays when it's especially busy.

Components

IBM products and services that were used in this case study.

Software
High Availability Cluster Multi-Processing (HACMP), CICS Universal Client, WebSphere Application Server, TXSeries for Multiplatforms, Rational Host Access Transformation Services, DB2 Enterprise 9, WebSphere Application Server Patterns

Services
IBM Global Business Services

Solution
Consolidated Operations Management

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