Dow Jones & Company

IBM Datacap Taskmaster Capture improves productivity and customer satisfaction

Published on 28 Feb 2011

IBM Datacap Taskmaster Capture enables us to scan and capture critical customer information and quickly process our subscription orders. By improving our reporting turnaround time, marketing decisions are now made in a more timely manner

Brian Gilmore, National Manager of Circulation Service Operations, Dow Jones Fulfillment Services

Customer
Dow Jones & Company

Industry
Financial Markets, Media and Entertainment

Deployment country
United States

Overview

IBM Datacap Taskmaster Capture improves productivity and customer satisfaction

Business need
With more than 8,000 subscription orders and marketing cards arriving daily, keeping pace with the data-entry burden was a formidable challenge. Data-entry had to be done manually, slowing the process.

Solution
To automate its data-entry functions, Dow Jones uses both standard rules provided by IBM Datacap, integrated with IBM FileNet Image Services, as well as custom rules developed to meet its own demanding requirements.

Benefits
Cut in half subscription turnaround time from 48 hours to under a day; increased customer satisfaction; 5 employees reallocated to new responsibilities; more timely marketing decisions.

Components

IBM products and services that were used in this case study.

Software
Datacap Taskmaster Capture, FileNet Image Services

Solution
Enterprise Content Management, ECM - Advanced Document Imaging, ECM - Enterprise Content Management

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