Published on 2 Feb 2016
“ Moving our communications solutions into the cloud was an ideal way to support our fast growth. ”
Kleber Tobal Bonadia, Director of IT, Flex Contact Center
Flex Contact Center
Established in Brazil in 2009, Flex Contact Center is a professional services company that offers telesales, call-center, anti-attrition, back-office, helpdesk and collection services. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people.
Flex Contact Center, a young and fast-growing business, saw an opportunity to clear the path to future expansion by improving its employees’ ability to collaborate.
By deploying IBM® Connections™ Cloud, a social platform offering integrated email and social business capabilities, the company facilitates employee collaboration and supports new services to clients.
Empowering its employees—and some clients—with the tools to work more effectively, Flex Contact Center enables greater productivity and customer satisfaction, to facilitate its growth objectives.
IBM products and services that were used in this case study.
IBM Connections Archive Essentials Cloud, IBM Connections Cloud S1, IBM SmartCloud Notes, IBM Verse
IBM SmartCloud Notes, Cloud Computing, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Customer Digital Experience, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Employee Digital Experience, Collaboration Solutions (ICS) - Social Mail - Mail & Collaboration, Enabling Business Flexibility, Social Business Framework, Social Business for Human Resources, Social Business for Customer Engagement
© Copyright IBM Corporation 2016, IBM Corporation, 1 New Orchard Road, Armonk, NY 10504 U.S.A. Produced in the United States of America, February 2016. IBM, the IBM logo, ibm.com, IBM Connections, IBM SmartCloud, IBM Verse, and Notes are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/us/en/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.