Bucher Emhart Glass

Preserving deep industry expertise with a social approach to knowledge management from IBM

Published on 18 May 2016

IBM Connections empowers us to work better and faster, helping us get to market on new products more quickly than ever.

Dominik Durrer, Global IT Manager, Bucher Emhart Glass

Customer
Bucher Emhart Glass

Industry
Industrial Products

Deployment country

Partner
WebGate Consulting AG
Clavis IT AG

Overview

The world’s leading supplier of equipment, controls and parts to the glass container industry, Bucher Emhart Glass has been at the forefront of innovation in glass manufacturing for more than a century. Headquartered in Steinhausen, Switzerland, the company employs more than 1,800 people worldwide, and equips production lines responsible for almost 40 percent of the world’s total glass bottle output.

Business need
To continue delivering high-quality customer support, Bucher Emhart Glass wanted to empower retiring employees to share their deep expertise with newer members of the business—but how?

Solution
Bucher Emhart Glass implemented a social approach to knowledge management based on IBM® Connections™—enabling experienced employees to share best practices via forums, blogs, wikis and more.

Benefits
Today, Bucher Emhart Glass uses a business social network to capture and share best practices across the enterprise—enabling it to maintain an exceptional standard of customer support.

Components

IBM products and services that were used in this case study.

Software
FileNet Content Manager, IBM Connections, WebSphere Portal

Solution
Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Employee Digital Experience, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Platform for Social Business, ECM - Enterprise Content Management, Enterprise Content Management, IBM Collaboration Solutions, Learning and Training, Social Business for Expertise and Knowledge, Social Business Framework

Legal information

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