Published on 18 Apr 2016

We knew that we wanted to work with IBM – only by partnering with the best can we become the best.

Yang Hongchun, Chairman, Bestore

Customer
Bestore

Industry
Retail

Deployment country

Partner
SAP

Overview

Headquartered in Wuhan, China, Bestore is a leading player in the online food retail industry. Specializing in producing and selling snacks, Bestore employs more than 8,000 people and serves thousands of customers across the country.

Business need
On China’s – maybe the world’s – busiest online shopping day, Singles’ Day, huge order volumes threatened to overwhelm Bestore’s systems – potentially causing revenue loss and long-term brand damage.

Solution
Bestore implemented flexible, scalable online ordering solutions based on SAP Hybris B2C Commerce, capable of handling massive peak workloads, fully integrated with back-office systems.

Benefits
On Singles’ Day and beyond, Bestore can fulfil orders rapidly and cost-effectively, helping increase market share and profitability. Integrated data capture helps Bestore optimize operations.

Components

IBM products and services that were used in this case study.

Services
IBM Global Business Services, IBM-SAP Alliance, GBS BCS EA - SAP, GBS AD&I - EA - SAP

Solution
Retail: Smarter Operations, Mobile, Data Warehouse, Enterprise Resource Planning, Business Intelligence, Customer Relationship Management

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