C.H. Briggs builds a better relationship with its customers

Gaining a 360-degree view of clients with Infor and IBM

Published on 16 Oct 2012

Upgrading to the IBM Power 720 Express server reduces our physical footprint by more than 50 percent compared to our previous Power Systems server. The decrease in maintenance and software licensing costs has been so significant it has almost covered the cost of the upgrade. And the effect of greater processing power is clear – our nightly backup window has been cut by 40 percent.

Scott Withers, Chief Information Officer, C.H. Briggs

C.H. Briggs

Industrial Products

Deployment country
United States

Distributed Systems Services, Inc.


Founded over 50 years ago, C. H. Briggs is a third generation, family-owned and professionally managed business, and is one of the largest independently-owned distributors of specialty building materials on the east coast of the United States. The company has grown from just a hardware distributor to add a wide range of interior specialty building materials to its offering. C.H. Briggs now provides over 40,000 products including hardware, board and panel products and premium surfaces, partnering with more than 200 suppliers to serve thousands of customers.

Business need
C.H. Briggs, a leading provider of specialty building materials, wanted to differentiate itself from the competition by fostering customer intimacy, and needed a powerful infrastructure to support this.

Became the first adopter of Inforce, running on an IBM® Power® 720 Express server on the IBM i operating system.

Supports two-way integration between ERP and CRM, providing a 360-degree view of customers. Reduces physical server footprint by 50 percent. Cuts nightly backup window by 40 percent.


IBM products and services that were used in this case study.


Power 720 Express, Power Systems running i

Customer Relationship Management, Enabling Business Flexibility, Energy Efficiency, Information Integration, Server Consolidation

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