Yansha department store embraces supplier collaboration to streamline processes

Published on 29 Nov 2007

Exchanging our data and interacting closely will enable us to respond to the market appropriately.

Mr. Ai Jie Ma, Director of Yansha Technical and Information Department



Deployment country



Yansha is one of China’s largest regional retailers. Yansha is an upscale brand with revenues in the billions of Yuan each year and 215,000 square feet of retail space at its Youyi Shopping City in Beijing. Catering to an upscale clientele, Yansha sells high-end, exclusive goods from brands such as Versace, Prada and Calvin Klein.

Business need
In order to maintain its market leadership position, Chinese retailer Yansha needed to increase its competitiveness against both local retailers and new foreign competitors in an increasingly deregulated Chinese retail industry. Yansha saw that the best way forward was to transform the way it does business with its supply chain partners through the adoption of new business processes, automation and business intelligence.

Yansha deployed a first-of-its-kind supply chain management (SCM) platform that leverages a service-oriented architecture (SOA) to integrate enterprise resource planning (ERP) and SCM applications. The platform enables Yansha and its suppliers to leverage new real-time performance information to provide transparency into supply chain business processes and generate actionable business intelligence, setting new standards of efficiency.

• Reduced order lead time from 2.5 days to 4.5 hours <br /> • Improved order acknowledgement rate from 80 to 99 percent <br /> • Reduced order error rate from 9 percent to 1 percent <br /> • Achieved ROI in nine months


IBM products and services that were used in this case study.

DB2 Enterprise Server Edition, WebSphere Process Server

IBM Global Business Services

Smarter Planet

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