Caribbean Financial Group

Swiftly serving loan applicants with Oracle and the IBM Cloud

Published on 28 Sep 2016

With IBM Cloud for Oracle Solutions, we have struck gold. We receive excellent service and we can grow our business as quickly as we like, without having to invest time and money in operating our own data centers. It’s a win-win.

Jorge Bandin, CIO, Caribbean Financial Group

Customer
Caribbean Financial Group

Industry
Banking

Deployment country
Puerto Rico

Partner
Oracle

Overview

Caribbean Financial Group offers personal loans and credit insurance products, serving more than 130,000 active accounts through its network of over 75 branches. The company operates under its well-established brands ‘‘Corporación El Sol’’ in Panama, ‘‘Island Finance’’ in Curaçao, Trinidad and Tobago, Aruba, St. Maarten and Bonaire, and under its recently acquired ‘‘CommoLoCo’’ brand in Puerto Rico.

Business need
Growing business volumes at Caribbean Financial Group threatened to overwhelm its existing IT infrastructure, leading to delays in processing customers’ applications and approving their loans.

Solution
Joining forces with IBM, Caribbean Financial Group migrated to the IBM® Cloud for Oracle solutions, unleashing improvements in performance and availability.

Benefits
Loans are approved five times faster and system availability is up 20 percent, driving better customer service and higher satisfaction – with a 15 percent cut in operating costs into the bargain.

Components

IBM products and services that were used in this case study.

Services
GTS Strategic Outsourcing: AoD Application Services for Oracle, IBM Cloud Managed Services for Oracle Applications

Solution
IBM Cloud Managed Services for Oracle Applications, FSS: Banking - Front Office Optimization - Customer Insight, Cloud Computing, Enterprise Resource Planning, High Availability, SaaS, Enabling Business Flexibility

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