Published on 28 Sep 2016
“ With IBM Cloud for Oracle Solutions, we have struck gold. We receive excellent service and we can grow our business as quickly as we like, without having to invest time and money in operating our own data centers. It’s a win-win. ”
Jorge Bandin, CIO, Caribbean Financial Group
Caribbean Financial Group
Caribbean Financial Group offers personal loans and credit insurance products, serving more than 130,000 active accounts through its network of over 75 branches. The company operates under its well-established brands ‘‘Corporación El Sol’’ in Panama, ‘‘Island Finance’’ in Curaçao, Trinidad and Tobago, Aruba, St. Maarten and Bonaire, and under its recently acquired ‘‘CommoLoCo’’ brand in Puerto Rico.
Growing business volumes at Caribbean Financial Group threatened to overwhelm its existing IT infrastructure, leading to delays in processing customers’ applications and approving their loans.
Joining forces with IBM, Caribbean Financial Group migrated to the IBM® Cloud for Oracle solutions, unleashing improvements in performance and availability.
Loans are approved five times faster and system availability is up 20 percent, driving better customer service and higher satisfaction – with a 15 percent cut in operating costs into the bargain.
IBM products and services that were used in this case study.
GTS Strategic Outsourcing: AoD Application Services for Oracle, IBM Cloud Managed Services for Oracle Applications
IBM Cloud Managed Services for Oracle Applications, FSS: Banking - Front Office Optimization - Customer Insight, Cloud Computing, Enterprise Resource Planning, High Availability, SaaS, Enabling Business Flexibility
© Copyright IBM Corporation 2016, IBM Corporation, 1 New Orchard Road, Armonk, NY 10504 U.S.A. Produced in the United States of America, September 2016. IBM, the IBM logo, ibm.com, and Global Technology Services are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/us/en/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.