Published on 5 Oct 2010
IBM’s business model is built to support two principal goals: helping its clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to its shareholders. IBM has nearly 400,000 employees worldwide and had 2009 revenue of US$95.8 billion.
Analyzing the gap between the skillset IBM employees have and the one they need was time-consuming, and the information it required was stored in disparate locations. Managers needed a cross-sectional view of skill gaps in order to make better decisions on where to invest funds for improved training. There was no ability to access the historical data necessary to do trend analysis or to analyze how to close the skill gap.
IBM created Blue Insight, a worldwide, centralized business intelligence (BI) service, and developed the SCAN application that leverages it. To help improve skill gap analysis, SCAN uses an integrated data warehouse created from several HR systems. SCAN utilizes IBM Cognos BI to deliver views of skills that help IBM increase proficiency in skills essential to employees’ primary job roles.
Reduces time required for managers of training programs to produce reports for skill gap analysis by 80 percent; Accesses an integrated data warehouse created from several HR systems to track progress, produce reports and help plan resource allocation for training; Uses IBM Cognos to deliver views and analyses of skills and competencies within professions and across IBM business units in order to help upgrade essential employee skills
IBM products and services that were used in this case study.
Cognos 8 Business Intelligence, WebSphere Application Server
System z: Integrated Facility for Linux (IFL), System z: System z running Linux, System z: System z10 Enterprise Class (z10 EC)
GBS BAO: Advanced Analytics and Optimization, IBM Global Business Services
Cloud Computing, Data Warehouse, Enabling Business Flexibility, Geographically Distributed Development, Learning and Training, Cloud & Service Management, SaaS, Smart Work, Smarter Planet, Virtualization
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