Banca Popolare di Milano keeps service levels high as operations grow

Faster, more accurate processing improves service quality and customer satisfaction

Published on 28 Jan 2014

As we introduce greater automation and control with Tivoli Workload Scheduler for z/OS, we will be able to manage a greater volume of production workload more efficiently and reliably.

Cristina Taglioretti, Manager of Application Interface Development, Banca Popolare di Milano

Customer
Banca Popolare di Milano

Industry
Banking

Deployment country
Italy

Overview

Founded in 1865, Banca Popolare di Milano (BPM) is one of Italy’s oldest cooperative banks, with a strong presence in northern Italy. BPM employs approximately 9,000 people who provide some 1.3 million customers with a range of retail, investment and private banking services, through a network of 768 branches and an online banking service called WeBank.

Business need
Banca Popolare di Milano (BPM) manages huge volumes of financial transactions daily, and must process this workload quickly and reliably – or risk poor client satisfaction and loss of business.

Solution
To improve control over rising workload volumes, BPM deployed IBM® Tivoli® Workload Scheduler for z/OS®, gaining easy management for mainframe and distributed environments in a single solution.

Benefits
Automated workload processing and real-time error resolution will help BPM manage a greater volume of production workload more efficiently and accurately, ensuring a high quality of service to clients.

Components

IBM products and services that were used in this case study.

Software
Tivoli Workload Scheduler

Hardware
System z, System z: System z running z/OS, System z: zEnterprise EC12 (zEC12)

Services
GTS Integrated Technology Services, GTS ITS IT Strategy & Design: IT Transform Strategy & Design

Solution
Automation, Enabling Business Flexibility, High Availability, System z Software, Workload Management

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