Technische Universität München boosts data center efficiency with advanced IBM Tivoli Monitoring

Published on 30 Jan 2012

IBM Tivoli Monitoring was our first choice, because it supports our complete cloud-ready hardware and software stack out of the box and allows us to provide the same data to all relevant people, tailored to their individual needs. Additionally, the user-friendly and consistent interface was also a big advantage of this solution over the alternatives we discussed.

Dr. Holger Wittges, SAP UCC Executive Director, TU München

Customer
Technische Universität München

Industry
Education

Deployment country
Germany

Partner
SAP

Overview

This paper describes how Technische Universität München (TU München) deployed a monitoring infrastructure to improve its data center operations for its cloud-ready SAP hosting services. TU München provides over 100 SAP instances for use in courses and training each term to over 160 higher education institutes. Using IBM Tivoli Monitoring, TU München ensures high service levels, enables its support team to provide more accurate and faster feedback to customers, and helps system administrators with management and automation tools to improve their efficiency.

Business need
The SAP University Competence Center (UCC) at TU München hosts more than 100 SAP systems running in virtual environments on a cloud-ready infrastructure based on IBM Power systems servers, powered by IBM DB2 databases. To increase the reliability of its hosting services, TU München wanted to improve its monitoring solution, to help ensure that it could provide the best service levels to its customers.

Solution
The TU München team considered three alternatives, and decided to implement IBM Tivoli Monitoring, because it offered the best match with the institution’s complex requirements and provided the best range of features.

Benefits
TU München has addressed its business challenges with this comprehensive Tivoli solution. Thanks to advanced system monitoring and instant notifications for severe problems, the institution can now identify failures in its cloud-ready infrastructure before customers notice them, helping the SAP UCC at TU München to improve its service levels and increase customer satisfaction.

Components

IBM products and services that were used in this case study.

Software
AIX, Tivoli Service Automation Manager, Tivoli Monitoring, Tivoli Storage Manager, Tivoli Performance Analyzer, Cognos Business Intelligence

Hardware
Power 750, Power Systems running AIX 6, Storage, Storage: XIV

Services
IBM-SAP Alliance

Solution
Automation, BA - Business Intelligence, Information Integration, Small & Medium Business, Systems & Network Management, Workload Optimized Infrastructure Framework

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