Zions Bancorporation

Flexible, high-performance back-office solutions delivering exceptional front-line customer service

Published on 20 Dec 2013

zEnterprise positions us to provide anything the business needs both now and in the future. We would probably not be in business without System z supporting our core processes.

Toby C. Wolf, Vice President, Group Manager – Mainframe Operations Services, Zions Bancorporation

Customer
Zions Bancorporation

Industry
Banking

Deployment country
United States

Overview

Zions Bancorporation (Zions) of Salt Lake City, UT, operates more than 480 full-service banking offices in Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. This geographically dispersed company focuses on providing truly local management teams with community identities, supported by ferociously efficient IT services based at the head office.

Business need
As Zions Bancorporation thrived and grew, sheer volume of work threatened to overwhelm the company’s back-office, potentially damaging the bank’s reputation for outstanding customer service.

Solution
Accelerated key business processes up to 33 percent by migrating core banking applications to an IBM® zEnterprise® BC12, and readied the company for web and mobile apps in its next expansion phase.

Benefits
Faster back-office processes enable the bank to deliver excellent front-line customer service, enhance its reputation and grow the business without the need to add technicians or raise operating costs.

Components

IBM products and services that were used in this case study.

Software
CICS Transaction Server, z/VM

Hardware
System z, System z: Integrated Facility for Linux (IFL), System z: System z running Linux, System z: System z running z/VM, System z: zEnterprise BC12 (zBC12)

Solution
Cloud Computing, Enabling Business Flexibility, High Availability, System z Software, Virtualization, Virtualization - Server

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