German Pension Fund gains instant access to pension data

Reducing costs and transforming customer service with a content management solution from IBM

Published on 10 Sep 2013

It used to take us days to manually retrieve paper documents from one of our two paper-based archives. Today, with the IBM solution, we can search the indexed data in seconds, reducing the access time by more than 99 percent. This helps us improve service quality.

Falk-Oliver Bischoff, IT Director, German Pension Fund Baden-Württemberg

German Pension Fund Baden-Wurttemberg


Deployment country


One of 16 regional organizations that form the German Pension Fund group, German Pension Fund Baden-Württemberg manages the statutory pension scheme for approximately 6.6 million citizens. The organization employs 3,600 people in 26 offices across the state of Baden-Württemberg.

Business need
German Pension Fund Baden-Württemberg wanted to gain faster access to its pension records in an effort to raise service levels and better respond to citizens’ requests for information.

By working with IBM® Global Business Services® to replace its two paper-based record systems with a highly efficient digitized archive, the organization can provide instant access to millions of pension records.

Helps speed access to data by more than 99 percent, supporting better customer service. By making use of existing resources and skills, this extra functionality is achieved at no extra cost.


IBM products and services that were used in this case study.

DB2 for Linux, DB2 for z/OS, WebSphere Application Server, Content Manager, Tivoli Storage Manager, z/OS

Storage, Storage: N6210, z Systems, z Systems: Integrated Facility for Linux (IFL), z Systems : z Systems running Linux, z Systems : z Systems running Linux - SUSE, z Systems : z Systems running z/OS, z Systems : z9 Systems

GBS BCS - BA&S - BD&A - Advance Analytics & Watson Experience, IBM Global Business Services, GBS BCS - BA&S - BD&A - Big Data & Information Management Foundation

IBM Analytics, Business Resiliency, ECM - Enterprise Content Management, ECM - Essential Content, Enabling Business Flexibility, Enterprise Content Management, High Availability, Information Governance, System z Software, Virtualization, Virtualization - Server

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