German Pension Fund gains instant access to pension data

Reducing costs and transforming customer service with a content management solution from IBM

Published on 10 Sep 2013

It used to take us days to manually retrieve paper documents from one of our two paper-based archives. Today, with the IBM solution, we can search the indexed data in seconds, reducing the access time by more than 99 percent. This helps us improve service quality.

Falk-Oliver Bischoff, IT Director, German Pension Fund Baden-Württemberg

Customer
German Pension Fund Baden-Wurttemberg

Industry
Government

Deployment country
Germany

Overview

One of 16 regional organizations that form the German Pension Fund group, German Pension Fund Baden-Württemberg manages the statutory pension scheme for approximately 6.6 million citizens. The organization employs 3,600 people in 26 offices across the state of Baden-Württemberg.

Business need
German Pension Fund Baden-Württemberg wanted to gain faster access to its pension records in an effort to raise service levels and better respond to citizens’ requests for information.

Solution
By working with IBM® Global Business Services® to replace its two paper-based record systems with a highly efficient digitized archive, the organization can provide instant access to millions of pension records.

Benefits
Helps speed access to data by more than 99 percent, supporting better customer service. By making use of existing resources and skills, this extra functionality is achieved at no extra cost.

Components

IBM products and services that were used in this case study.

Software
DB2 for Linux, DB2 for z/OS, WebSphere Application Server, Content Manager, Tivoli Storage Manager, z/OS

Hardware
Storage, Storage: N6210, System z, System z: Integrated Facility for Linux (IFL), System z: System z running Linux, System z: System z running Linux - SUSE, System z: System z running z/OS, System z: System z9

Services
GBS BAO: Advanced Analytics and Optimization, GBS BAO: Enterprise Content Management, IBM Global Business Services

Solution
Big Data & Analytics, Big Data & Analytics: Customers, Business Resiliency, ECM - Enterprise Content Management, ECM - Essential Content, Enabling Business Flexibility, Enterprise Content Management, High Availability, Information Governance, System z Software, Virtualization, Virtualization - Server

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