Major retailer reduces time to patch 27,000 endpoints from weeks to hours

IBM BigFix solution enables leading retailer to streamline provisioning, management and inventory

Published on 23 Jun 2014

Because the BigFix agent on each client does most of the reporting work, the solution is very lightweight. We can have a quarter million endpoints in our primary system, and that’s very powerful.

A level 3 technology engineer at the company

Major retailer


Deployment country
United States


One of the largest retailers in the United States, with 2013 revenue of more than USD100 billion, and over 3,000 stores staffed by 343,000 full-time associates.

Business need
Streamline processes for centrally controlling, managing and reporting on 27,000 servers across the enterprise.

The company deployed the IBM BigFix solution because it enabled near-real-time visibility into the state of systems.

The retailer can now complete a 2,400- hour deployment project in 32 hours and perform two days of inventory reporting in 10 minutes; it can proactively test and roll back changes, significantly reducing labor costs.


IBM products and services that were used in this case study.

IBM BigFix Lifecycle

Software Services for Cloud

Managing Risk, Collaborative Lifecycle Management, Cloud & Service Management, Cloud Computing

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