Major retailer reduces time to patch 27,000 endpoints from weeks to hours

IBM Endpoint Manager enables leading retailer to streamline provisioning, management and inventory

Published on 23 Jun 2014

Pleased with the success of IBM Endpoint Manager, the retailer plans to extend its use to other challenges. A level 3 technology engineer at the company notes, “Because the IBM Endpoint Manager agent on each client does most of the reporting work, the solution is very lightweight. We can have a quarter million endpoints in our primary system, and that’s very powerful.”

A level 3 technology engineer at the company

Customer
Major retailer

Industry
Retail

Deployment country
United States

Overview

One of the largest retailers in the United States, with 2013 revenue of more than USD100 billion, and over 3,000 stores staffed by 343,000 full-time associates.

Business need
Streamline processes for centrally controlling, managing and reporting on 27,000 servers across the enterprise.

Solution
The company deployed IBM® Endpoint Manager because it enabled near real-time visibility into the state of systems.

Benefits
The retailer can now complete a 2,400- hour deployment project in 32 hours and perform two days of inventory reporting in 10 minutes; it can proactively test and roll back changes, significantly reducing labor costs.

Components

IBM products and services that were used in this case study.

Software
IBM Endpoint Manager for Lifecycle Management

Services
Software Services for Cloud

Solution
Managing Risk, Collaborative Lifecycle Management, Cloud & Service Management, Cloud Computing

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