Published on 1 Mar 2016
“ We’re confident that IBM Connections will help us increase our share of a competitive market. ”
Derrick Murphy, President and CEO, ibml
Electronics, Professional Services
Founded in 1992 and headquartered in Birmingham, Alabama, ibml is a leading provider of document scanning and information capture solutions and services for the banking, financial services, healthcare, government services, and outsourcing industries.
After attaining market leadership in a niche technology industry, ibml targeted expansion in new markets. How could it gain the agility to compete effectively with large, established enterprises?
ibml created a business social network using IBM® Connections™ solutions, enabling employees to collaborate seamlessly whether in the office, visiting clients, working from home or in remote offices.
Today, ibml is driving more than 500 active projects across more than 100 IBM Connections communities—supporting new initiatives, boosting its competitive advantage and helping it penetrate a new market.
IBM products and services that were used in this case study.
IBM Connections, IBM Domino, IBM Notes, IBM Sametime
Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Employee Digital Experience, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Platform for Social Business, Collaboration Solutions (ICS) - Social Mail - Mail & Collaboration, Enabling Business Flexibility, Social Business Framework, Social Business for Customer Engagement, Social Business for Customer Service, Social Business for Product and Services Development
© Copyright IBM Corporation 2016, IBM Corporation, 1 New Orchard Road, Armonk, NY 10504 U.S.A. Produced in the United States of America, March 2016. IBM, the IBM logo, ibm.com, Connections, Domino, Notes and Sametime are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/us/en/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.