Nationwide revolutionises mobile banking

Working with IBM to deliver and develop a leading mobile banking app on time and on budget

Published on 13 Sep 2013

Nationwide is the most trusted brand in financial services and it is therefore important that we are seen by customers to be able to compete with the other high street banks. The ability to match the speed of product and service delivery is hugely important and key to maintaining Nationwide’s competitive position.

Paul Cooper, Head of Digital Banking and Self Service, Nationwide



Deployment country
United Kingdom


Following on from the successful implementation of its new Internet Bank, Nationwide was quick to capitalise on their investment and develop a brand new Mobile solution for both Android and iOS devices. In line with its Multi-Channel transformation strategy, Nationwide saw the opportunity to develop an app for its growing customer base, bringing it into the Mobile Banking arena. Since the launch, the app has been further enhanced so that new market-leading functionality continues to differentiate Nationwide in the mobile app market.

Business need
Faced with increasing competition in the Mobile Banking sector, Nationwide needed to rapidly deploy and then keep developing a Mobile Banking app so that it not only had a competitive and leading presence, but could also deliver a better experience to its members.

Nationwide launched the Mobile Banking programme to deliver a new app based on the next-generation Internet Bank recently delivered in conjunction with IBM. The IBM team took on full project management responsibility, using a hybrid accelerated development methodology to ensure successful delivery within the constraints of a fixed-price, multiple-subcontractor agreement.

Maximises the intuitive online banking experience. Provides a clean and simple interface without compromising on functionality. Enhances and onward-develops the functionality provided. Ensures security through existing online banking architecture.


IBM products and services that were used in this case study.

GBS BCS - iX&M - Strategy, Creative & Design, GBS AD&I CS - IT Strategy, IBM Global Business Services


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