Constance Hotels and Resorts

Empowering employees to deliver exceptional hospitality experiences

Published on 4 Jul 2016

By empowering our people to share ideas, experience and knowledge, we can keep offering the highest quality of service—even as our business grows.

Roshan Koonja, Group Chief Information Officer, Constance Hotels and Resorts

Customer
Constance Hotels and Resorts

Industry
Travel & Transportation

Deployment country
Mauritius

Overview

Established in 1975, Constance Hotels and Resorts is a group of luxury five-star hotels and resorts in the Indian Ocean. Headquartered in Mauritius, the group also operates in the Seychelles, Maldives and Madagascar, with sales offices in in the UK, Germany, France, Italy, and sales representatives across numerous countries.

Business need
To nurture loyalty as it added new locations, Constance Hotels and Resorts wanted to ensure that it could continue to deliver consistently superb luxury hospitality experiences to its guests—but how?

Solution
Constance Hotels and Resorts implemented a social business network based on IBM® Connections Cloud™, enabling it to create compelling training and mentoring programs for customer-facing employees.

Benefits
Constance Hotels and Resorts now empowers its staff with the knowledge and resources they need to deliver the highest quality of service to guests—driving customer loyalty, repeat business and growth.

Components

IBM products and services that were used in this case study.

Software
IBM Sametime, IBM Notes Traveler, IBM Notes, IBM Domino, IBM Connections Cloud S1, IBM Verse

Solution
T&T: Customer Loyalty, Sales and Service, IBM Analytics, IBM Collaboration Solutions, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Platform for Social Business, Enabling Business Flexibility, Mobile, Automation, Cloud Computing, Social Business Framework, Social Business for Recruiting and Onboarding

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