Published on 31 May 2012
“ The IBM team couldn’t have been more helpful: whenever we asked for something, they made it happen. They were quite prepared to go beyond the strict terms of the contract to make sure we got what we needed. They dealt with everything very professionally – even little things like air conditioning settings and sorting out lunch vouchers for the on-site restaurants. ”
Frank Crummey, Head of IT for the General Insurance business, Zurich Insurance
Zurich Insurance plc
Part of the Zurich Financial Services Group, Zurich Insurance plc is one of Ireland’s leading insurance companies. Based in Dublin, it operates two major lines of business: Life Insurance, which operates from an office in Blackrock, and General Insurance, which has its main office in Ballsbridge.
In late 2011, Zurich Insurance suffered a major flooding incident at the main office of its General Insurance business in Ballsbridge, Dublin. With the building out of action for nearly four weeks, the company needed to invoke its disaster recovery plan.
120 staff were relocated to IBM’s Damastown Technology Campus. IBM Business Continuity and Resiliency Services provided PCs, phones, parking and catering facilities to help Zurich Insurance continue with business as usual until the Ballsbridge office could be restored.
Instead of sticking rigidly to the terms of the contract, IBM reacted flexibly to meet the Zurich Insurance team’s needs. Key IBM staff were mobilised rapidly and were available 24/7 to support Zurich Insurance’s continuity and recovery plan. Thanks to Zurich Insurance’s seamless execution of its continuity plan and IBM’s support, this serious incident had only a negligible impact on business operations.
IBM products and services that were used in this case study.
GTS Integrated Technology Services, GTS ITS BCRS Managed Resiliency Services
Business Resiliency, Enabling Business Flexibility
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