The Ottawa Hospital improves patient care and safety

A care management platform from IBM transforms hospital operations, achieving process innovation

Published on 28 Apr 2012

What we are doing is putting process orchestration and process models in place, so that you can literally see the characteristics of the hospital system. You can see, for example, that the flow in the emergency department is too fast to be taken up in the admitting units, and you can then influence that.

Dale Potter, senior vice president and chief information officer, The Ottawa Hospital

The Ottawa Hospital


Deployment country


Formed in 1998 through the merger of five different health institutions, The Ottawa Hospital (TOH) is one of the largest academic teaching hospitals in Ottawa, Ontario, Canada. With four campuses throughout the city, the hospital has approximately 1,200 beds, 12,000 employees and 1,500 physicians.

Business need
The Ottawa Hospital was admitting a growing number of patients with complex symptoms. Care teams were struggling to compensate for manual processes that could be highly variable.

IBM provided a care management platform, improving coordination of and visibility into changing patient and hospital conditions, allowing practitioners to collaborate and spend more time with patients.

The solution supports more consistent processes across the hospital, improving patient flow, quality of care, patient safety, access to specialized resources and the overall patient experience.


IBM products and services that were used in this case study.

IBM Blueworks Live, IBM Business Process Manager Standard, IBM Sametime, WebSphere Message Broker, WebSphere Operational Decision Management

Business Process Management (BPM), Cloud Computing, Mobile, ,

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