London Borough of Camden

Unlocking substantial cost-savings to tackle public-sector challenges

Published on 7 Jun 2016

Working with IBM, we have created a solution to help achieve major cost-savings.

Hilary Simpson, Head of ICT Business Partnering – Service Integration and Multi Agency Working, London Borough of Camden

London Borough of Camden


Deployment country
United Kingdom

Entity Group


Camden contains some of the wealthiest and some of the most deprived neighbourhoods in London, and is one of the UK’s most diverse areas. London Borough of Camden is committed to preserving this diversity while building a more equitable community, where everyone has a chance to succeed and where nobody gets left behind.

Business need
With cost pressures on local authorities intensifying, how could London Borough of Camden achieve its forward-looking social goals and drive substantial cost-savings?

London Borough of Camden created a single view of 16 systems containing data on residents and the services they use—helping to lift operational efficiency, detect fraud, and improve service levels.

To date, the 35 council teams using the index have submitted more than 65,000 index queries, saving thousands of person-hours and up to GBP414,000 with precision-targeting of subletting fraud.


IBM products and services that were used in this case study.

InfoSphere Master Data Management, InfoSphere Master Data Management Standard Edition

Govt: Government Accountability - Cost Efficiency, Govt: Government, State/Provincial/Local Transformation, Govt: Social Services and Social Security, Automation, Enabling Business Flexibility, IBM Analytics, Information Governance, Information Integration, Information Management Foundation, Integration, Master Data Management

Legal information


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