HSBC Bank Argentina cuts costs, increases developer productivity by 10 percent

IBM Problem Determination Tools optimize development, testing and debugging processes

Published on 21 Dec 2012

We’ve increased programmer productivity by 10 percent and cut development costs. Not only that, but we’ve experienced significant decreases in the number of transaction failures within our applications.

Roberto L De Hoz, manager mainframe support, HSBC Bank Argentina S.A.

HSBC Bank Argentina


Deployment country


HSBC Group is headquartered in London and is one of the world’s largest banking and financial services organizations. With significant operations in retail, commercial, corporate and investment banking and in the insurance business, the group has more than 9,500 offices in 79 countries and territories in Asia, the Middle East, Europe, America and Africa. In 2006, HSBC acquired Banca Nazionale del Lavoro, which serves customers through its network of 140 offices and branches.

Business need
HSBC Bank Argentina S.A. needed to reduce mainframe application development costs and quickly identify and fix root-cause issues impacting application performance and reliability.

Using IBM Problem Determination Tools, the bank’s development team modernized its processes for developing back-end IBM CICS applications.

Developers reduced time needed to analyze coding issues in both development and production environments from hours to seconds, cutting costs and increasing programmer productivity by 10 percent.


IBM products and services that were used in this case study.

Debug Tool for z/OS, Fault Analyzer for z/OS, File Manager for z/OS

System z

System z Software

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