BII Maybank reduces account opening process time by 60 percent

IBM software helps launch the first paperless account setup process in Indonesia

Published on 18 Dec 2013

Using IBM Datacap Taskmaster Capture, we can open an account within 12 minutes, or 60 percent faster than with our previous manual process.

Mr. Ghazali bin Mohd Rasad, Operation & IT Director, PT Bank Internasional Indonesia Tbk

Customer
BII Maybank

Industry
Banking

Deployment country
Malaysia

Overview

Headquartered in Jakarta Pusat, PT Bank Internasional Indonesia Tbk (BII) is majority-owned by Malayan Banking Berhad (Maybank).

Business need
As par t of the bank’s mission to humanize financial services and enhance competitiveness, PT Bank Internasional Indonesia Tbk (BII Maybank) wanted to improve customer satisfaction and overall service quality.

Solution
The bank implemented a standard, centralized data capture platform to help automate account setup and loan origination processes by transforming paper documents into digital data.

Benefits
Bank customers no longer have to fill out lengthy forms or wait for their financial documents to be processed and verified

Components

IBM products and services that were used in this case study.

Software
Datacap Taskmaster Capture

Solution
ECM - Enterprise Content Management, ECM - Essential Content, Enterprise Content Management

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