Published on 18 Dec 2013
“ Using IBM Datacap Taskmaster Capture, we can open an account within 12 minutes, or 60 percent faster than with our previous manual process. ”
Mr. Ghazali bin Mohd Rasad, Operation & IT Director, PT Bank Internasional Indonesia Tbk
Headquartered in Jakarta Pusat, PT Bank Internasional Indonesia Tbk (BII) is majority-owned by Malayan Banking Berhad (Maybank).
As par t of the bank’s mission to humanize financial services and enhance competitiveness, PT Bank Internasional Indonesia Tbk (BII Maybank) wanted to improve customer satisfaction and overall service quality.
The bank implemented a standard, centralized data capture platform to help automate account setup and loan origination processes by transforming paper documents into digital data.
Bank customers no longer have to fill out lengthy forms or wait for their financial documents to be processed and verified
IBM products and services that were used in this case study.
Datacap Taskmaster Capture
ECM - Enterprise Content Management, ECM - Essential Content, Enterprise Content Management
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