BII Maybank reduces account opening process time by 60 percent

IBM software helps launch the first paperless account setup process in Indonesia

Published on 18 Dec 2013

Using IBM Datacap Taskmaster Capture, we can open an account within 12 minutes, or 60 percent faster than with our previous manual process.

Mr. Ghazali bin Mohd Rasad, Operation & IT Director, PT Bank Internasional Indonesia Tbk

BII Maybank


Deployment country


Headquartered in Jakarta Pusat, PT Bank Internasional Indonesia Tbk (BII) is majority-owned by Malayan Banking Berhad (Maybank).

Business need
As par t of the bank’s mission to humanize financial services and enhance competitiveness, PT Bank Internasional Indonesia Tbk (BII Maybank) wanted to improve customer satisfaction and overall service quality.

The bank implemented a standard, centralized data capture platform to help automate account setup and loan origination processes by transforming paper documents into digital data.

Bank customers no longer have to fill out lengthy forms or wait for their financial documents to be processed and verified


IBM products and services that were used in this case study.

Datacap Taskmaster Capture

ECM - Enterprise Content Management, ECM - Essential Content, Enterprise Content Management

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