Ricoh Company, Ltd.

A Japanese technology company implements a remote IT asset management solution that monitors and automatically reacts to the status of assets with proactive actions that impact efficiency and emissions

Published on 27 Jun 2011

Lowering costs through better IT asset management provides an edge we need to succeed, even in a competitive, economically uncertain economy.

Yasuyuki Shirai,Deputy Manager,Global Marketing Group Ricoh Company, Ltd.

Customer
Ricoh Company, Ltd.

Industry
Electronics

Deployment country
Japan

Overview

Founded in 1936, Ricoh Company, Ltd. (Ricoh) offers products and services to clients worldwide, and is primarily focused on providing imaging equipment and imaging solutions that can achieve “Ricoh Value,” “Earth-friendly,” “Human-friendly” and “Easy Knowledge-Creation” designations to create customer-centered value. Recently, the company has been concentrating on enhancing service areas such as Managed Document Service and IT Service. Ricoh has also expanded its product and service offerings to areas such as Production Printing and Business Personal, while actively exploring emerging markets.

Business need
PCs, printers and other IT assets are critical to any company’s operations, but can result in significant added costs if usage and maintenance are not managed effectively. These costs include PC power use, preventive maintenance, printer toner and other supplies. Because Ricoh was managing assets from different manufacturers over multiple networks, its management set out to lower costs by decreasing TCO for its assets and reducing energy consumption. Ricoh also needed to reduce CO2 emissions to comply with the Kyoto emission cut goal set by the Japanese government.

Solution
Today’s companies are dependent on IT, and those that invest in better ways to manage their IT assets gain greater competitive advantage by lowering costs and reducing energy consumption. Ricoh can monitor, maintain and even operate its IT assets, including PCs and Multi-Function Printers (MFPs), with a single asset management system. The solution monitors the state of the asset, and knows when it needs preventive maintenance, or if there is a failure. Automatic work-order generation and instant alerts to maintenance personnel keep assets online and running at peak energy efficiency.

Benefits
- Project ROI is estimated to be at almost 200 percent, by lowering TCO by reducing supply and power consumption, and improving the asset maintenance process - Analysis of systems and assets provides insight into actual vs. ideal utilization and consumption, and allows remote operation of assets to achieve KPIs - Enables the centralized management of IT assets regardless of manufacturer—previously, if several brands of computer were connected to one MFP, they could not be managed together

Components

IBM products and services that were used in this case study.

Software
Tivoli Monitoring, Tivoli Monitoring for Applications

Services
AIS: Application Development

Solution
Smarter Planet, Systems & Network Management

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