Kotak Mahindra Bank Ltd.

Improved their online banking performance by 300% with the IBM® Accelerated Value Program.

Published on 18 Sep 2012

A very special thanks to the entire IBM team, who made this very difficult migration possible. The team migrated more than 15 million Lightweight Directory Access Protocol entries with no downtime. This well-planned-and-executed migration has helped us in moving away from the old outdated hardware, saving Kotak a significant amount on maintenance expenses and improving the Netbanking erformance manyfold. Thanks for reviewing the setup and helping out on the issues we faced.

—Vijay B. Shetty, Associate Vice President, Information Technology, Kotak

Kotak Mahindra Bank Ltd.

Financial Markets

Deployment country


Kotak Mahindra Bank Ltd., (Kotak) is an international financial conglomerate based in Mumbai, India.

Business need
Because of diminishing system performance and stability and rising maintenance expenses of their outdated online banking environment, the bank needed to replace their solution.

Kotak engaged IBM Software Services for Tivoli and registered for the IBM Software Accelerated Value Program at the Assist level. The experts from the Software Accelerated Value Program helped Kotak plan and implement their complex, multiproduct upgrade and migration.

Improved overall online-banking performance by 300 percent; Reduced response times in the Service Request module by 67 percent - from 21 seconds to 7 seconds; Reduced the amount of downtime required during occasional maintenance of the online-banking system from more than six hours to only one hour; Through server optimisation, reduced the number of used Processor Value Units (PVUs) by approximately 31 percent, from 800 to 550


IBM products and services that were used in this case study.

Tivoli Access Manager for e-business, Tivoli Directory Server

Power 740 AIX Solution Edition

Software Accelerated Value Program - B2B & Commerce, Software Services for Tivoli

IGF: IT Financing - IBM SW, FSS: Banking - Back Office - Payments, Application Infrastructure

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