WestJet client reference video

Published on 23 May 2013

The relationship that we have with IBM, I honestly feel like they have been a partner. What that means to me is they are as invested in our success as we are.

Matthew Key, WestJet


Travel and Transportation

Deployment country


WestJet, founded in 1996, is an airline based in Calgary, Alberta. The company employs more than 8,800 people and flies to more than 80 destinations across North and Central America and the Caribbean.

Business need
One of the main focuses of WestJet is to provide an exceptional guest experience.

WestJet used IBM WebSphere software to integrate its systems and deliver notifications to its customers using their preferred method, such as email or SMS.

WestJet has gotten a competitive advantage from integrating technology, surpassing its competition by providing new and differentiating features.


IBM products and services that were used in this case study.

IBM Operational Decision Manager, Tivoli Directory Integrator, WebSphere DataPower Integration Appliance XI50, WebSphere MQ, WebSphere Message Broker

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