Pet Food Experts gains an edge over the competition

Serving customers more effectively with IBM and Infor technology

Published on 11 Jan 2013

We were blown away by how easy it was to migrate to the IBM Power 720 server. I have worked with many platforms over the years, and it’s often difficult to upgrade from one version to the next. This was completely painless: our users noticed nothing except that systems ran much faster.

Gary Jarvis, Director of Information Technologies at Pet Food Experts

Customer
Pet Food Experts

Industry
Wholesale Distribution and services

Deployment country
United States

Partner
Maximum Computer Systems Inc.

Overview

The mission statement “When you win, we win!” lies at the center of the Pet Food Experts’ (PFX) ethos, striving to help pet industry retailers and brands flourish. Operating from corporate headquarters in Cumberland, Rhode Island, and a distribution center in Lancaster, Pennsylvania, Pet Food Experts aims to become the most efficient distributor of pet food and supplies in the north east region of the United States. The company employs approximately 250 people, and recently won the Pet Industry Distributors Association (PIDA) Distributor of the Year award for the second time.

Business need
Pet Food Experts wanted to gain better insight into its inventory and supply chains in order to enhance the customer experience and identify opportunities to boost efficiency.

Solution
Enabled access to real-time information on orders for both internal users and customers through a web portal, facilitating closer synchronization between stock levels and demand.

Benefits
Offers a key competitive advantage by helping to ensure availability of stock while minimizing the cost of holding surplus goods. Helps boost customer satisfaction and company performance.

Components

IBM products and services that were used in this case study.

Software
IBM i

Hardware
Power 720 Express, Power Systems, Power Systems running i

Solution
Enabling Business Flexibility, Enterprise Resource Planning, Information Integration

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