ING Real Estate Finance streamlines core business processes with IBM Global Business Services

Published on 29 Mar 2011

The IBM project team was very skilled in terms of both SAP expertise and banking industry experience, and we were impressed by their plans for how to structure the project.

Hendrik Pothof, Corporate Information Manager at ING Real Estate Finance

ING Real Estate Finance


Deployment country



ING Real Estate Finance is a subsidiary of the ING Group, which provides international commercial real estate lending services for real estate funds, property developers, and private clients. With its head office in the Netherlands, the company also operates in several other European countries, the United States, Hong Kong and Australia. It employs 320 people and manages a loan book of €36 billion, generating an annual turnover of €600 million and profits of €300 million.

Business need
With three different legacy systems supporting its European, American and Australian business units, ING Real Estate Finance was finding it difficult to consolidate data and gain an accurate overview of its global operations. Maintenance and development costs were high, as new capabilities (such as Basel II compliance) needed to be developed separately for each system. Moreover, functional gaps within and between the systems required users to learn work-arounds and use spreadsheets to manage important data on loans and collateral.

The ING team decided to replace its existing systems with a single SAP Core Banking and ERP Financials-based solution and worked with SAP to create a blueprint for the implementation. IBM Global Business Services was selected as implementation partner, and helped to structure and manage the project. IBM provided expert resources in the fields of finance and reporting and worked closely with in-house process experts to deliver the project on time and within budget.

Reduced reporting workload by 25 percent; eliminated the use of spreadsheets; completed collateral information for more than 99 percent of all loans.


IBM products and services that were used in this case study.

IBM-SAP Alliance, IBM Global Business Services

FSS: Banking - Back Office - Core Systems Transformation, Enterprise Resource Planning, Small & Medium Business, Transformational Account

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