Published on 3 Feb 2012
“ The prime objective of Enterprise Support (ES) will be to create synergies across our shared service operations, driving continuous improvements in our service levels and cost. Moreover, moving to a unified global business unit will allow us to manage our relationships with our external business partners on a global (multifunctional) level, creating fewer and simpler points of contact. ”
Pascal Visée, Chief Enterprise Support Officer, Unilever
Building on a history that spanned three centuries, in 2005 Unilever Europe reassessed its vision for the 21st century.
Facing soft top-line revenues and an elevated cost structure, Unilever Europe needed to make dramatic operational changes
The company significantly reduced operational costs while freeing up finances for future growth and improving the quality of operational information, productivity and business performance
New centralized “One Unilever” finance and accounting organization, resulting in improved efficiency finance processes Standardized business process integrated across the enterprise using one common ERP across Europe Significant cost and operating savings contributing to the EUR700 million annual savings of the One Unilever program
IBM products and services that were used in this case study.
GTS Global Process Services, GBS GPS Finance & Administration, GTS Integrated Technology Services
© Copyright IBM Corporation 2012 1 New Orchard Road Armonk, NY 10504 U.S.A. Produced in the United States of America February 2012 IBM, the IBM logo, ibm.com, Let’s build a smarter planet, smarter planet, the planet icons, and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. GTC03035-USEN-00