White papers

• The Contact Center of the Future
• The Customer Focused Contact Centre

• Transforming the Insurance Carrier into Integrated Multichannel Sales

• IBM Unified Communications & Collaboration Strategy
• Driving Productivity Through Unified Communications & Collaboration

• Sage Research-Telepresence Future Benefits Outbook

• Beyond converged networks: driving business value through
  unified communications and collaboration
• IBM Collaboration — A Critical Component To Your Business Success
• A Force for Business Transformation
• Realizing the Business Value of Converged Applications
• Creating a Competitive Advantage with Converged Communications
• Paving the Way for Business Innovation with IBCS
• Collaboration without boundaries
• Beyond Converged Networks - Driving Business Value through UC2