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Supported products

At IBM, we provide a range of service level options based on your specific product type. Choose the option that best meets your service needs. Service must be purchased during the original product warranty period, and your service term begins concurrently with the product warranty.

Product type Onsite repair/exchange
24x7 same day 9x5 next day
IBM mobile products   1, 2, 3 or 4 years
IBM desktop PCs 3 years 3 years
IBM monitors1 3 years 3 years
IBM servers 3 years  
IBM printers 1, 3 or 5 years 1 or 3 years

1Monitors recieve onsite exchange.

  • To view the ServicePac Product Matrix, click here.
  • To view the Supported Product List for SW ServicePacs, click here.
  • To view a description of level of services, click here.

Attention

For Warranty and Maintenance Options and Post-Warranty Maintenance Agreement ServicePacs purchased on or after Feb 14, 2005, please go to the IBM Global eServicePac web site to perform the registration. Be sure to obtain the Authorization and PIN # from your point of purchase.