netCallCentre solutions

To address these challenges – and others – IBM has made a significant investment in a global network of services centres. Structured to provide industry- or application-specific business process support, these Centres can help you achieve infrastructure efficiencies while giving you access to a critical mass of business and industry talent, and a deep pool of application and technical skills.

Is your call centre a profit centre? Or does it eat up capital resources and erode bottom line performance? To realize the full benefits of your customer relationship management (CRM) solutions, you need a best-of-breed call centre. But how can you control costs while boosting productivity?

The solution is netCallCentre, an IBM offering that lets you access top notch call centre technology on a pay-per-use basis. Acting as an Application Service Provider (ASP), IBM gives you access to the equipment, software, and services you need to:

• Improve customer service and productivity 
• Reduce costs and streamline operations
• Increase the functionality of your call centre operations on an as-needed basis – e.g. scaling up during high-demand seasons 
• Incorporate advanced call centre technology without incurring large capital costs 

By combining IBM’s award-winning expertise in managed operations with an outsourced CRM service on a pay-per-use basis, we help you implement solutions to optimize your customer relationships. To learn more about IBM’s CRM solutions, visit the IBM services centre for Siebel solutions or contact us.